Senior Program Manager - Technical

Operations Manager, AI Platform Core Components

Company Description
 

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job Summary
 

Red Hat’s AI Engineering organization is looking for an operations manager to join our newly formed and rapidly growing AI Platform Core Components team; this individual will focus on activities that organize, monitor, and sustain critical engineering development processes, support the growth and operational management of this group’s activities, and communicate progress with cross-functional partners, senior leaders, and key stakeholders. In this role, you’ll contribute directly to the success of Red Hat’s rapidly growing suite of AI/ML products, so we’re looking for an individual with strong operational and organizational skills whose work will support the development of critical technology for Red Hat’s future success.

The ideal candidate will be an organized and highly collaborative individual with a passion for working on complex and fast-paced projects. As this is a critical area of opportunity for Red Hat, the ability to understand team operational gaps and immediate needs for productivity is critical, and will require defining problems quickly, clearly, and organizing resources for immediate problem solving.

This position reports directly to the Director of Software Engineering for AI Platform Core Components. This position will be most effective working Western or Central European hours; special consideration will be provided to those able to partner collaboratively in our London office at least 3 days per week.

Primary Job Responsibilities
 

Partner with management, senior leaders, and team members to support and enable the day-to-day operations and long- term goals of a fast-paced, client-focused, and high-growth team.
Lead communications and operational routines to ensure alignment, collaboration, and open communication across all members of the team (both direct report and dotted line contributors).
Act as the main point of contact for operational activities and reporting, shared systems, tools, and resources.
Drive key projects as needed across a variety of topics and areas (especially those initiatives or programs without a clear owner).
Define, drive, and create an engaging team environment with recurring “rhythm of the business” initiatives, including the organization and/or planning of: staff meetings, quarterly reviews, stakeholder presentations, etc.
Support associates through ensuring onboarding activities are documented and sustained for a high-growth team.
Identify areas of strategic importance and engage the right people and data to focus executive time and attention on rapid resolution of strategic problems.
Manage key operational milestones, which may include: creating core project documentation, taking and maintaining notes, scheduling, actively managing follow-ups and decisions from meetings, tracking milestones and workstream plans, and organizing documentation.
Support change enablement efforts including identifying change impacts, building and executing against communication plans, drafting communications and building presentations.
Coordinate and support hiring activities.
 

Required Skills

5+ years experience in a program or project management role, or equivalent roles providing exposure and operational management opportunities for large-scale, complex technology projects. 
Experience with simultaneously managing multiple complex projects, workstreams, and competing priorities.
Strong understanding of and experience with core Global Engineering functions, processes, development model, upstream community orientation, and change management concepts.
Demonstrated experience working in a highly cross-functional environment.
Ability to create structure from complex, ambiguous situations, quickly assess situations, prioritize issues, and make good decisions under pressure.
Able to work independently to drive projects with minimal manager input.
Structured, organized, and detailed-oriented with the ability to be flexible and agile in approach.
Able to build strong relationships with clients and partners.
Able to review, synthesize and leverage data to draw insights, inform decision-making, and drive solutions.
Exceptional written and verbal communication skills.
Ability to quickly learn and use new tools and technologies.
Understanding of AI/ML technology concepts and Red Hat products will be a plus.
 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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