Senior Program Manager, Technical Enablement (Remote)

Amplitude · Silicon Valley CA

Company

Amplitude

Location

Silicon Valley CA

Type

Full Time

Job Description

Amplitude is a leading digital analytics platform. More than 1,800 customers, including Atlassian, Chick-fil-A, Marks & Spencer, NBCUniversal, PayPal, Shopify, and Under Armour rely on Amplitude to gain self-service visibility into the entire customer journey.  With Amplitude, teams can understand what product features are working, where users are getting stuck, and what actions lead to the right outcomes. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

Responsibilities:

Product Value

  • Build value-based product training programs rooted in Amplitude messaging to support all customer-facing teams in articulating the value of Amplitude
  • Leverage Industry- and Persona- based assets to link Amplitude product features to user value
  • Embed GTM competitive strategy and messaging in product training
  • Partner with the product team to educate the GTM field on product updates and their impact on our primary personas
  • Build, maintain, and facilitate product onboarding to support the levels of demo-readiness required for each GTM team
  • Develop both elearning and facilitated everboarding content to improve product acumen in the GTM field
  • Partner with the Education and Product Marketing teams to ensure consistency in product pitches
  • Build value enablement framework for 4 tiers of product updates
  • Leverage field touchpoints and performance data to identify gaps across the GTM team related to product knowledge and messaging
  • Define objectives and key results for each program, creating plans and overseeing program execution
  • Define, measure and communicate out the programs’ success metrics

Basic Qualifications 

  • 10+ years managing end-to-end enablement programs 
  • 2+ years in a customer-facing field role
  • Knowledge of sales methodologies and processes
  • Ability to design and develop engaging product and interactive training and content using a variety of modalities and methods
  • Excellent verbal and written communication skills 
  • Experience managing and facilitating programs
  • Experience working on cross-functional projects across multiple teams

Preferred Qualifications 

  • Certification in or experience  with selling methodologies such as Challenger, Sandler,etc..
  • Experience enabling to land and expand processes such as MEDDPICC
  • Experience in a quota-carrying role
  • Experience using authoring tools (ie: Articulate Rise/Storyline, Captivate, Adobe Premiere Pro, Camtasia)
  • Experience working with content management systems (ie: Showpad, Highspot. Seismic) and learning management systems (ie: BrainShark, MindTickle, SkillJar)

The Product: Amplitude is a digital analytics platform – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Other fun facts about Amplitude: 

  • G2: #1 product analytics solution and #3 best software product 
  • Business Insider: A top tech company to bet your career on
  • Fast Company: #3 most innovative enterprise company in the world
  • Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
  • Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
  • We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
  • Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Apply Now

Date Posted

12/19/2022

Views

6

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