Senior Project Coordinator

The Major Project Management team in the Electrical Engineering Services & Systems Division (EESSD) has a global reach, providing support for key customer bases and our project management staff. This position provides order management support for the Project Operations team, including application engineering, project managers, and sales engineers. The Project Operations team's focus is developing and managing turnkey projects for government, commercial, industrial, and utility customers.

The primary function of the Project Coordinator is to provide Eaton Corporation's customers and project managers with product, delivery, claims/returns, and project information. This includes managing customer orders, order entry, processing change orders, and tracking orders through to delivery. Successful candidate will also be responsible for maintaining accurate order information, validating price, entering and maintaining information in various systems, and managing strategic, large or complex accounts with an emphasis on world class customer service.

The essential functions are:

1. Entering orders for equipment or services in multiple systems and tracking to delivery and completion
2. Gathering, tracking, and reconciliation of project costs to ensure accurate financial reporting
3. Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
4. Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation.
5. Maintains accurate and organized order files, order acknowledgments, and customer contact information.
6. Enters new orders from customers, with emphasis on error-free order management. Enters changes and cancellations using established business rules.
7. Coordinates shipments and communications critical items per orders.
8. Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.
9. Work within project groups interfacing with finance, applications, and various other personnel to achieve project deadlines.
10. Process customer invoicing requests.
11. Fosters an environment that promotes Eaton's goals and philosophy, encourages continuous improvement, and builds customer relationships.
12. Ability to work in a fast-paced environment while maintaining a constant workflow in a manner that provides the most efficient and highly productive work environment.

Qualifications

Basic Qualifications:

• BA/BS Degree from an accredited Institution
• Minimum of 5 years' experience managing orders and interfacing with customers (internal and/or external) and experience in an organization fulfilling detailed contract requirements
• Legally authorized to work in the United States without company sponsorship
• Must reside within a 50-mile radius of the work location(s) listed on the posting as relocation is not being offered for this role

Preferred Qualifications:

• Experience coordinating projects and resources
• Proven ability to manage multiple projects simultaneously

Position Criteria:

• Successfully complete and maintain compliance with Eaton's safety program & policies
• Strong focus on customer satisfaction and relations
• Strong communication and interpersonal skills, with ability to be flexible to adjust to changing priorities in a fast-paced work environment
• Proficiency in systems software, such as Vista, Oracle, SAP, QlikView, COGNOS, Microsoft Office and various other programs
• Ability to influence others without direct authority

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power - today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're accelerating the planet's transition to renewable energy, helping to solve the world's most urgent power management challenges, and doing what's best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Sales

Region: North America - US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Hybrid
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time