Senior Project Lead

Overview

The Plan and Resource Enablement Team is responsible for scaling and optimizing Learning & Development's (L&D) infrastructure through planning and tracking L&D's commitments to the business, fueling team performance, and enabling with critical support needs.

This role is responsible for enabling L&D's most strategic teams through effective consultation on teaming tactics, tools, and infrastructure to fuel health and performance across and within L&D. This role is expected to have understanding and experience with a broad spectrum of teaming/management strategies and approaches (Scrum, Kanban, Project Management, Lean, Innovation, etc.) to enable and manage a healthy L&D portfolio and governance model.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Lead teams through the application and implementation teaming/work flow methodologies to enable effective and efficient management of L&D work
• Create and maintain tools and processes that effectively manage our annual and quarterly commitments to the business.
• Facilitate the creation of a holistic annual plan and roadmap; partner with L&D leaders and leadership teams to capture scope and visualize progress of committed work, pipeline work and internal initiatives
• Escalate work through the appropriate channels and teams to ensure L&D alignment and prioritization.
• Communicate the need for and drive the adoption of standardized operational procedures; reports progress to practice leadership
• Collaborate with Change Management to craft clear, compelling and timely communications content, messaging and resources on our ways of working at the department level and key leadership/stakeholders to enable clarity and support organizational health at all levels
• Recommend and support processes, systems and tools for L&D operating model efficiencies and effectiveness
• Create materials/presentations to support clarity and alignment
• Utilize partnerships and subscriptions to lead L&D research that directly enables change strategy, culture, operating model and planning support (ex: collect feedback/themes and translate to insights, meet with industry partners to pull together research that enable mid/long-term planning and operations); support leadership by developing compelling narratives or points of view documents
• Identify and develop metrics for monitoring strategy and organizational effectiveness; utilizes reporting and metrics to track progress
• Communicate project status, including roadblocks, milestones, successes with all project stakeholders
• Facilitate discussion, decision making, conflict resolution, and learning within the team and across the and within L&D
• Drives special projects as requested by Operations and leadership
• Discern the most relevant factors that drive effectiveness and value to the team or organization; remove barriers at the individual team level and across the Audience team empowering teams to deliver their commitments on time and within budget
• Challenge thinking and assumptions through effective consulting and influence, pushing for alternative solutions to problems leading to customer focused outcomes
• Build mutual support and strong relationships to continuously adapt and improve L&D products and services
• Facilitate the continuous learning and foster a growth mindset of teaming best practices for teams and leadership in partnership with Team Effectiveness Peers and the P&P Organizational Planning team
• Assist with the selection of outside partners and professionals to effectively deliver outcomes and results

Minimum Qualifications

• Advanced knowledge and experience building healthy teams through various teaming approaches
• Understanding or experience with Agile methodologies
• Strong project management and organizational skills
• Proven ability to influence decisions and drive change
• Proficient in change management practices that promote adoption of new ways of working
• Experience supporting and working with cross-functional teams
• Excellent personal and relational intelligence
• Excellent communication and mentoring skills
• Demonstration of versatile learning with a bias for continuous improvement
• Results-driven with the ability to navigate through ambiguity and balance multiple priorities
• Demonstration of leadership and strong collaboration at all levels
• Holds self to a high standard of excellence with the ability to make difficult trade-off decisions
• Demonstrate accountability for keeping team performance on track
• Provide support to Learning & Development leaders and individual teams using a servant leadership style and leading by example

Minimum Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's Degree