Senior Project Manager

The Role

This Senior Project Manager is based in the German-speaking part of Switzerland and positioned within our Payments Connectivity and Compliance capability, working within a collaborative, international team, focusing primarily on our largest high value customers (HVC’s) in Switzerland and other German-speaking countries.

The expert in the Bottomline internal business processes for each of the above functions to ensure visibility by interacting with customer executives and senior operational management, along with Bottomline functions - Sales, Product, Development, SaaS operations, Information Security, customer support, legal, and FP&A.

This role requires experience and insights to project management, process management, product capabilities, and efficiency in work-flow processes to accelerate time-to-value for our customers.

• Lead and manage customers’ projects throughout their entire life cycle.

• Primary interaction leader for project plans, project(s) status, escalation process, and owner/driver for the communication, strategy & messaging.

• Create and maintain comprehensive project plans that merge customer requirements with company goals and coordinate technical personnel during all project phases. 

• Oversight & full accountability for all customer projects completed on-time and within budget. 

• Identify project risks and provide appropriate escalation and mitigation plans. 

• Provide customer delight through high quality, predictable, and valuable consulting / professional services and day-to-day interactions with the customer program and organisational leadership. 

• Establishes, develops and maintains deep customer contacts and working relationships with customers.

• Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.
• Proactive and frequent communication of progress, on all levels, internally as well as with customer.