Senior Project Manager

POSITION SUMMARY 

Successful project management requires that Project Managers develop strong working relationships with the client and key internal customers and builds effective project teams for each study. The Senior Project Manager is accountable for successful project execution and will collaborate with members of several operational teams and account management to ensure that the project objectives are understood by the team and are successfully delivered. Senior Project Manager are responsible for managing all aspects of sample management, survey programming, data collection and data management for assigned research studies while upholding the company’s standard of quality assurance throughout project lifecycle including all deliverables and communications. Project types are variable in size, length and have a higher degree of complexity. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

These include the following. Other duties may be assigned at the discretion of management in the context of the role. 

1. Ensure clear communication among all groups involved in successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors and partners; and communicating project milestones to internal and external stakeholders. (22%) 

2. Set up and implement strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope. This includes project delivery timelines; effective sample plans; identifying project risks and developing risk mitigation plans; and managing changes in project scope and providing alternate solutions. (22%) 

3. Manage all post-delivery project needs including confirming project close with key stakeholders; preparing invoices; debriefs and creating rebound opportunities; and assuring client satisfaction. (22%) 

4. Expand and leverage client relationships through understanding of client objectives; consultation during Sale’s Process; participation in Sale’s calls and meetings; understanding pipeline of existing opportunities and effective investigating and up-selling. (22%) 

5. Participate in Client Services special projects such as the Client Services task force and training of new hires. (8%) 

6. Assist Director and CS Lead in balancing workload across CS team members. (4%) 

REQUIRED SKILLS & QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and Experience:  

• Bachelor’s degree in related field or equivalent work experience.  

• 4+ years experience in business environment. 

Specialized Skills:  

• Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint.  

• Understanding of full service and sample only projects.  

• Understanding of internal operation systems and other company applications. 

Communication Skills: 

• Demonstrates highest level of ability in all aspects of communications: written, oral, listening and expressing ideas. 

Analytical Skills:  

• Excellent problem solving ability.  

• Ability to analyze qualitative data.  

• Exceptional analytical, quantitative and deduction skills.  

Team/ Independent Worker: 

• Ability to work both effectively independently and harmoniously with a team.  

• Ability to build relationships and work well across functions. 

• Experience in a collaborative team environment, sharing workload and responsibilities.  

Time & Project Management:  

• Ability to lead, participate and manage large-scale projects.  

• Must be able to manage multiple assignments simultaneously with shifting priorities, deadlines and focus and have strong organizational skills.