Senior Project Manager

As a Senior Project Manager, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects. You have a passion for digital project delivery and want to work with globally admired brands.

You will:

• Manage Client Relations by... 
• Acting as primary contact of communicating needs between the client, team, and vendors.
• Understanding your client’s short and long-term goals, as well as their competition. 
• Informing clients how to drive project success.
• Delivering solutions to drive consensus for problems in a professional and timely manner.
• Ensure Project Excellence by... 
• Supporting developing solutions to drive client business.
• Aligning the team to project goals by sharing client insights and objectives.
• Creating solid project plans with top-down and bottom-up budgets to support clients’ interests and agency operational efficiency 
• Executing project plans according to established procedures, channels, and expectations.
• Managing and maintaining project scopes and communicate status of scope to team and project stakeholders.
• Participating in both client, vendor, and internal meetings.
• Coordinating project deliverables and guiding the team to manage potential risks and opportunities.
• Creating an articulate storyline of all client materials.
• Defining, negotiating, communicating, implementing, and monitoring quality standards on all project deliverables.
• Managing project communication and document issues and changes that affect the project.
• Working with discipline leaders to create accurate estimates and ensure all resources and staff are in place to successfully deliver a project.
• Creating a positive, team-oriented environment that promotes award-winning work.
• Forecasting, tracking, and managing project budgets and revenue, POs, and invoices.
• Identify, analyze, prioritize, mitigate, communicate, and manage project risks.

You have:

• 4-6 years-experience managing a variety of digital project types; site builds, content management systems, marketing campaigns, microsites, and maintenance.
• Experience with office productivity tools such as Excel, Word, PowerPoint, Smartsheet, Keynote, and Outlook.
• Experience with collaboration and issue tracking tools such as Box, Jira, and Confluence.
• Strong understanding of how to manage and control project scope, schedule, budget, and resource management / reporting and change management, project roadmap development, and revenue forecasting.
• Basic knowledge of Project Management principles, methods, and techniques.
• Experience with creative and or dynamic optimization
• Experience managing teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies.
• The ability to tactically organize and structure activities, paying particular attention to detail.
• Excellent communication skills and are responsive to feedback.
• Strong leadership and decision-making skills to facilitate effective task and resource management.
• Demonstrated communication, presentation, management, facilitation, and negotiation skills.
• A solutions-oriented mindset with the ability to lead by example.
• The ability to stay focused on driving goals, even in high-pressure situation

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.