Senior Project Manager

SUMMARY:

Responsible for the effective management and delivery of multiple complex/large-scale customer and internal projects.

Establishing and maintaining an effective communication flow with customers and internal cross-functional teams to ensure all parties perform as a cohesive unit. Act as customer advocate across multiple projects whilst minimising company exposure and risk.

DUTIES AND RESPONSIBILITIES:

• Develop a clear understanding of customer requirements and the company’s contractual obligations.
• Manage customer expectations through clear and timely communications whilst representing the company’s objectives and requirements for successful project delivery.
• Identify required resources and work with respective management teams to acquire core project team members.
• Facilitate structured and documented project kick-off and update meetings with team members to identify major milestones, sub-tasks, dependencies and risks.
• Proactively identify areas where critical project deadlines may be in jeopardy and facilitate corrective measures and contingency plans to ensure company commitments are met.
• Monitor expenditure to ensure each project is completed at or below budget. 
• Create, maintain and distribute regular project plans, milestone charts and status updates as appropriate.
• Develop and maintain strong communication channels with both internal and external organizations.
• Build long-term relationships with customers & suppliers and identify appropriate growth / partnership opportunities.
• Analyse efficiencies of existing business processes and suggest suitable improvements.
• Provide pre-sales support to the Sales / Account Management department for potential and existing customers.
• Provide post-sales support to customers, Account Management, Service Management and the Network Management Centre.
• Products to be delivered will be complex metro and long-haul dark fibre orders and Private Wavelengths,
• Day to day manager for Project Managers, Junior Project Managers and other team members to include:
  • First line of escalation
  • Encourage and mentor team members development
  • Complete team members zConnects in line with Zayo’s policies
• Act as stand-in for Head of Strategic Operations during holiday and other absences to include:
  • Revenue forecast and reporting
  • Executive escalations

Other responsibilities:

• Personal development - update relevant knowledge and skills in line with trends and developments in the field.
• Support the management and development of the company by taking part in business planning and work in liaison with other teams.
• Comply with departmental and corporate controls and procedures and all internal control processes.
• Possess and employ the highest ethical and business standards and always conduct self with the greatest degree of professional integrity.
• Undertake any other ad-hoc duties as deemed appropriate by leader.

QUALIFICATION REQUIREMENTS:

• Minimum of 5 years’ experience with demonstrable achievements in a telecommunications engineering or project management environment.
• Practitioner level certification in Project Management (e.g. APMP, PMI, PRINCE2).
• Planning & Organising: Proven ability to establish a course of action, acquire resources and deploy them effectively.
• Time Management: Proven ability to multi-task in a high pressure environment and ensure effective delivery of priorities to meet targets and objectives.
• Responsibility: Proven ability to work without direct supervision and to solve problems using own initiative.
• Communication: Proven ability to provide effective and timely communication to customers and project teams. Proven ability to impart information clearly and concisely at executive level both by verbal presentation and written reports.
• Cooperation & negotiation: Proven ability to work effectively with others in order to meet project objectives.
• Problem Solving: Proven ability to analyze and document a situation and understand how to apply that analysis to resolve the issue at hand.

   

Desirable Experience/Attributes:

• Exposure to full project delivery life cycle on multiple Global projects.
• Solid understanding of key technical aspects of company technologies (IP, WDM, Fiber, Ethernet, MPLS, Civils construction).
• Experience of delivering customer solutions utilising Ciena, Juniper and other optical technologies.
• Familiarity with using Project Management software, e.g. MS Project.
• Exposure to Salesforce.com

Base pay range: $92,000-$122,700, commensurate with experience.