Senior Project Manager, Digital Services & Content

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

A Senior Project Manager is a member of the Learning Services team responsible for working with an ambitious team of project and program managers to facilitate customer-facing change management for a global digital experience platform. At the senior level, the role requires ownership of projects that may last from 6 months to a year or more, alongside those that may take a few days or weeks to complete.

In addition to daily work, the Senior Project Manager will help define best practices and support junior team members in skill development and quality assurance of their work to ensure continuous improvement. They may also work on special projects to evolve the processes, functions, and tools used by the team. 

Key responsibilities:

• Cross-functional project management including leadership, communication, time management, negotiating, and team management
• Collaborate with team members and subject-matter experts globally to design and produce internal and external communications
• Create and refine process and procedure documentation for all projects, including but not limited to: project plans, knowledge base articles, communications drafts, external communications, and other communications as needed
• Assist with ticket monitoring of notification queue to provide timely customer responses for large projects
• Accountable for accurately communicating project status internally and to customers
• Accountable for providing informed and timely planning, requirements management, and training support
• Accountable for project compliance with Acquia processes and methodologies
• Ad Hoc duties as assigned

Key requirements:

• Total 8+ years of experience in project management role within a digital/IT organization

• Strategic thinking and problem solving.
• Strong communication and interpersonal skills.
• Strong reading, writing, and speaking skills in English.
• Strong attention to detail.
• Project Management and/or SCRUM certification
• Experience with Google product suite
• Experience with JIRA project management solution
• Understanding of content management systems (CMS) for content publication
• Drupal knowledge is a plus
• Excellent written and verbal communication skills in English

The ideal candidate will be a self-starter, comfortable working with remote team members. Their internal stakeholders are Acquia team members, who require information regarding our customer impacting events and communications. Their external stakeholders are partners and customers who require product onboarding and training in configuration, administration, and effective daily use of Acquia products.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.