Senior Project Manager of Strategy & Operations, OnBrand

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Join #TeamAmex and let's lead the way together.

OnBrand - American Express' In-House Creative agency - is on journey of exciting expansion. Our ambition is to "Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence". We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The Senior Project Manager of Strategy & Operations, OnBrand will report to the VP of Operations & Production, and directly manage the processes around planning, execution, and production for high-complexity creative marketing projects , as well as oversee the implementation of WorkFront, which includes identifying gaps in how we use the platform and developing a roadmap on future enhancements. They will work collaboratively with OnBrand creatives, strategists, project managers, production leads, and account managers as well as Amex marketing clients, brand and business unit stakeholders, and external Integrated Agency Teams to ensure we deliver best-in-class creative campaigns by way of processes defined and documented for in house agency alignment.

To be successful in this role, the candidate must be solution-oriented and flexible. They must have experience in assessing process or workflow gaps, identify solutions and implement them. The candidate must have experience working with creative, production, and account team leads and guide all participants to achieve the highest possible standards.

Day to day responsibilities include, but are not limited to:

• Driver of process and ways of working within an in-house agency
• Workflow development of WorkFront capabilities and features
• Work closely with the account and creative team leads to manage end-to-end project delivery process
• Proactively assess any risks and escalate any issues if needed
• Coordinate with Account Leads and Creative Strategists to ensure client requests are feasible, in-scope, and in-budget
• Leverage agency systems and tools (e.g., Workfront) for overall work-planning, team communication, and project management
• Manage, mentor, and lead junior project management team, prioritizing mentorship and coaching through feedback.
• Proactively support colleagues and collaborate with them to help achieve targets. Create a positive team environment through co-operation.

Minimum Qualifications:

• 7+ years of experience as a Creative Project Manager from a leading creative agency or in-house brand
• Strong knowledge of creative production (print, digital, emails, OOH, branding)
• Excellent organizational, communication and interpersonal skills
• Excellent follow through and ability to keep projects on track and delivered on time
• Strong knowledge of project management methodologies
• Ability to adapt quickly and be open-minded to learning new skills and adaptable to changes to workflow
• Comfortable using various data management systems and tools (CMS, Excel, Google and Microsoft suites, Smartsheet, etc.)
• Ability to work with a Project Management tool (e.g., Workfront)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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