Senior Project Manager, ReSupply

You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

The Project Manager is responsible for exceeding client expectations through superior implementation, delivery and management of Brightree's ReSupply products and solutions. The Project Manager oversees small to mid-size level projects, develops comprehensive project plans and manages project team and stakeholders throughout the complete project life cycle, and manages ongoing customer communication. This role supports the project team in creation of project delivery strategies, including project plans, work breakdown structures, and resource management. This role requires the ability to lead and motivate people, encourage teamwork, ability to communicate effectively with senior leadership, and possesses a clear vision of what determines a successful solution for the work effort and for the company.

Let's talk about the role:

• Oversees detailed project activities and manages multiple enterprise installations simultaneously
• Gathers system requirements and design solutions to business needs for optimal implementation and user experience.
• Manages project risk, schedule, and budget and revenue forecasting
• Maintains contact and communication with all project team members and other participants to ensure conformance with requirements of each project and client user expectations.
• Implements strong program management practices (change requests, issue management, risk management and decision tracking) and contributes to standard client implementation methodologies and management best practices.
• Enables contract fulfillment and issue resolution by managing partnerships and handles escalation issues.
• Assists sales team during opportunity assessment and proposal phases of the professional service process, particularly as it relates to deployment approach, timeline and deliverables.
• Engages at the C-level to deliver project reviews and presentations

Let's talk about you:

• Deep industry knowledge of Healthcare Software Implementations
• At least 4+ years of experience in SaaS Professional Services with a minimum of 2+ years of software implementation project management work experience with increasing level of responsibility and complex enterprise projects
• Certification in PMP and/or LSS (Lean Six Sigma) green or black belt desired
• Skills in decision making, facilitation, influencing, financial acumen, and negotiation
• Bachelor's degree
• Ability to manage multiple projects through cross-functional teams working within a SaaS environment.
• Superior organizational and project management skills
• Experience managing multiple concurrent projects with diverse working groups with an eye toward project dependencies.
• Strong analytical, problem-solving and decision-making skills
• Working knowledge of the components of the software release process, including issues of development, documentation, release management and quality assurance (SDLC)
• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
• Proficient in MS Office Tools: MS Project, SharePoint, MS Visio, MS Power Point, MS Word, and MS Excel
• Proficient in Smartsheets, Salesforce and other PSA tools
• Very strong written and verbal communication skills
• Ability to work in a fast paced, high-pressure environment on a high performing team
• Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the implementation team with minimal supervision

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Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!