Senior Project Manager - SaaS Onboarding and Implementation Projects

What will I be doing?

• From our headquarters in Bellevue, WA, lead multiple Enterprise customer implementation projects for Zenoti systems and solutions
• Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
• Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
• Identify significant risks and unknowns, and define and drive resolution plans.
• Manage cross­ team dependencies, and coordinate cross-team initiatives and blocking issues.
• Track and ensure release criteria/minimal viable product is delivered with quality.
• Manage project tracking across multiple workstreams, metrics and status reporting across Implementation group through a structured ROB with clear entrance/exit criteria for every milestone.
• Help with Implementation group resource allocation, delegation and assignments.
• Drive information sharing, and capturing and disseminating best practices across the Global Services Team.
• Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
• Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products.

What skills do I need?

• Strong logical, analytical and problem solving skills
• Strong verbal and written communication, especially in the areas of teamwork, stakeholder management. Ability to influence, negotiate to drive a win-win outcome and facilitate dynamic meetings and discussions.
• Ability to work in a fast-paced, dynamic start up environment.
• Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
• Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
• Experience in overseeing multiple complex Enterprise projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion
• Experience in implementing cloud SaaS solutions is a plus
• Experience as a Software Developer is a plus
• Experience in the beauty, wellness, spa, salon or fitness industry is a plus

Requirements

• Bachelor’s degree in computer science or Equivalent experience
• 8-10 years of Solid project management experience implementing enterprise projects, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems.
• Proven history managing projects for clients, customers, and multiple external stakeholders.
• Extremely well-organized with project information, attention to detail, and exacting quality standards.
• Experience working with remote teams
• PMP or similar certification is a plus
• Ability to travel on short notice up to 20%

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• A competitive base salary, plus bonus
• Eligibility to receive equity through company Employee Stock Option Plan
• Medical, dental, and vision coverage
• Participation in company 401k plan with company match
• Paid parental leave
• Unlimited paid time off
• Flexible work hours

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.