Senior Project Order Specialist

Company Description

About Us

TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.

TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This role is within the TOMRA Food division. 

Job Description

The purpose of this position is to oversee and manage the end-to-end project order processing cycle, ensuring accuracy, efficiency, and timely completion of orders. The Senior Project Order Specialist will collaborate closely with cross-functional teams to coordinate and execute projects, maintaining a high level of customer satisfaction.

The purpose of our department is to add value to TOMRA Food by delivering high quality, accurate order management to satisfy the needs of both internal and external stakeholders, with a continuous improvement mindset.

Key Responsibilities:

• Work as a team to deliver on all project order related duties including:
  • Creating sales orders, referring back to the respective Sales and Service teams for any queries or clarification
  • Generating invoices for parts once sales orders are raised 
  • Generating invoices for projects with ‘shipping’ status in a timely manner
  • Moving projects to closing status i.e., issuing deposit invoice (sales support) once signed contract/customer purchase order is matched with pricing sheet
  • Review the instalment due for invoicing report to identify projects with chargeable installs and follow up internally for additional information e.g., amounts to be charged and project milestone dates
  • Close out projects once commissioned
  • Ensuring leasing contracts are managed effectively and invoiced appropriately
• Gather and compile customer information and maintain records as required ensuring accounts can be processed accurately
• Supports the planning & order management function as required

Project Order Management

• Manage the complete order lifecycle, from order entry to fulfillment, ensuring accuracy, timely processing, and adherence to established procedures.
• Collaborate with internal and external stakeholders to coordinate project timelines, order data accuracy, and ensure seamless execution.
• Maintain accurate records, documentation, and compliance with company policies, procedures, and regulatory requirements.
• Identify and resolve order-related issues, discrepancies, and customer concerns in a timely and effective manner, ensuring customer satisfaction.
• Continuously assess and streamline project order management processes to improve efficiency, accuracy, and overall performance.
• Treating the business as a customer, setting expectations, and ensuring customer delight. Perform regular audits of performance against customer needs and expectations, and adjust style and activities accordingly.

Qualifications

• Proficient knowledge of financial structures and processes
• Commitment to continuous improvement
• Proficient in Microsoft Office products, in particular Excel, Word, PowerPoint, and Outlook
• Accurate data entry skills
• Technically accurate
• Demonstrated business acumen
• Willingness to work cross-functionally and build internal relationships
• Action orientated
• Proficient analytical skills
• Willingness to challenge and be challenged
• Relationship management and organisational skills
• Builds relationships through trust and maintains them through effective communication.

Experience

• 10 years’ plus of proven experience in order management/administration, project coordination, or a related role.
• Systems knowledge within the Lead to Order and Order to Cash cycle
• Experience with Tier 1 or 2 ERP systems
• Relevant industry experience preferred.

Education

• Bachelor's degree or equivalent experience in Finance, Accounting or Business. 

Pay Band

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated annual base pay range for this position is $60,000 to $66,000.

Additional Information

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following: 

• Strong benefits offering with medical, dental and vision plan options that cover premiums at 100% for employees 
• Be part of a renowned Silver Level 2023 Cigna Healthy Workforce Winning organization 
• Healthy PTO policy with 31 days annually (sick, vacation, holiday) which increases with each year of seniority 
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste 
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed 
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged 

 TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

All your information will be kept confidential according to EEO guidelines.