Senior Project/Program Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Today, we help our customers, including 95% of the Fortune 1000, to preserve priceless art, restore classic films, outsource their data centers around the globe and more. Our people can bring their creativity to a workplace that thrives on change. The Asset Lifecycle Management (ALM) team at Iron Mountain offers its customers a strategic approach to IT asset management that protects their data, ensures optimized use, maximizes their return on investment, and minimizes the environmental impact. Iron Mountain's ALM services include configuration, imaging, Inventory management, decommissioning, data erasure, remarketing, reclaiming, and recycling to recover value. The Senior Project/Program Manager role will be a part of the Asset Lifecycle Management team at Iron Mountain.

The Iron Mountain Teraware product is a data sanitization platform with the ability to scale from a single laptop to the largest of hyperscale data centers. The product development started in 2014 and now has a proven track record having cleared data from millions of drives to date. The product can gather inventory of all machines with attributes down to the quality of individual drives.

The Senior Project/Program Manager is a technical resource who can both plan and execute engagements to meet customer requirements and work closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.

The Senior Project/Program Manager is expected to:

• Perform planning and management of data center decommission jobs that utilize the Teraware platform.
• Creation of build documents for wiping racks and assisting with building of the first iteration of new platforms.
• Monitoring and troubleshooting appliances globally
• Work on global enablement documents for sales, pre-sales and execution
• Support on OCP gear troubleshooting
• Assist with requirements on analytics and reporting to help operations
• Assist with builds of appliances for client deployments
• Pre-sales support for calls
• Assist with maintenance of FAQ
• Assist with requirements, UAT for handhelds for decommissioning jobs
• Client and operations support with Teraware operations
• Assist with prototype technical solutions for operations
• Travel to Olathe Kansas as needed (up to 25%) to assist operations with system performance and troubleshooting
• Travel to decommissioning jobs as they occur
• Cross training of other staff
• Support product management
• Testing of new releases of TW
• Assist with Teraware test bed (inventory, determining when to remove old gear, maintain equipment diversity)
• Run beta and pilot programs with early-stage products and samples.
• Contribute to and maintain knowledge bases.
• Provide pre-sales support for sales calls.
• Participate in certification efforts of the Teraware product.

Requirements:

• Demonstrated success defining and launching excellent products.
• 10+ years of experience in a job in the technology market
• Excellent written and verbal communication skills
• Bachelor's degree or equivalent experience
• Technical background
• Excellent teamwork skills
• Must be able to travel both domestically and abroad on occasion.

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Category: Project/Program Management Group