Senior Provisioning Specialist

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
Role Overview: As a Senior Provisioning Specialist, you will play a crucial role in the support organization, ensuring that our customers receive their software efficiently and accurately. This position involves managing software orders and provisioning software to customers through our Salesforce platform.
Key Responsibilities:

• Receive and process software orders from Salesforce and other internal systems.
• Provide guidance and best practices to other non-senior members of the team.
• Provision software directly to customers or coordinate with the services organization for deployment.
• Ensure timely and accurate delivery of software to meet customer needs.
• Maintain detailed records of provisioning activities.
• Collaborate with internal teams to resolve any provisioning issues.
• Establish and improve new processes as opportunities present themselves.
• Provide exceptional customer support and address inquiries related to software provisioning.

Qualifications:

• Basic understanding of software provisioning processes.
• Familiarity with Salesforce or similar CRM systems.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast-paced environment.

Our Culture: Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.
We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.