Senior Public Relations Manager

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Are you a natural storyteller that likes to build narratives that land with target audiences? Is your dream to build a brand at a high-growth startup on the cutting edge of communications? 

At Dialpad, we are building a world-class PR program and looking to hire professionals that want to grow with a company and build a brand. The PR team is responsible for raising awareness around our company, leadership and products. The Senior PR Manager will work cross-functionally to execute integrated communications campaigns that highlight our industry-leading product, technology, and team.

A successful candidate will have prior experience with executive, product and partner PR, preferably for a SaaS or Cloud technology company. The ideal person for this role thrives in an agile and fast-paced environment, has a keen eye for detail and quality content, moves quickly to make updates and responds to stakeholder requests. Reporting to the Senior Director, PR, you will serve a critical role working directly with product, sales, human resources and marketing to deliver consistent messaging to key media, influencers, and internal audiences. We want candidates that love telling stories and engaging with audiences and who want to bring that passion to their work. 

What you will achieve

• Develop media strategies and messaging for campaigns, products and announcements
• Draft and distribute press releases, ranging from corporate news, customer stories, product announcements, and more on a regular cadence
• ​​Monitor, report, and maintain media coverage results
• Seek out proactive opportunities and own all PR-related activities within global markets, including Australia, New Zealand, Canada, India, South America, and the UK
• Manage U.S. PR agency and collaborate on media opportunities
• Contribute to crisis communications program
• Manage inbound inquiries from media
• Work with social media manager to promote pieces of earned media
• Work with data and engineering teams to support development of ongoing data reports
• Develop, own, and drive executive thought leadership platforms for CEO, COO, CMO, CHRO, CFO, and CTO
• Work with content team as needed, and work hand-in-hand with content agency to support thought leadership
• Own speaking program for executives, work with PR agency to review and approve award submissions
• Monitor competitor and industry news and identify topics for pitching and trendjacking opportunities 
• Build relationships with key media contacts
• Collaborate with Customer and Channel Marketing to support events and partnerships
• Work closely with product marketing to generate key messaging for upcoming news and story narratives
• Partner with EBB team to amplify employer brand

Who you are

• 6-8 years of relevant in-house or agency public relations experience 
• Experience with Cloud, SaaS or UCaaS technology a must
• Established relationships with media covering tech, UCaaS, CCaaS, B2B and/or cloud technology 
• Experience with notable business/industry media, events and awards
• Understands and can explain a technical product using clear, concise language for external audiences
• Data-driven decision maker with experience analyzing and reporting on program results
• Stellar project management and organization skills
• A proactive approach to communications
• Strong writing and communications skills, writing samples may be requested 
• Ability to work independently and demonstrate a “Do the Right Thing” attitude
• Thrives in a fast-paced culture and can pivot seamlessly
• A willingness to roll up your sleeves and get work done

Bonus Points

• Experience working within a public company
• Experience with financial communications

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.