Senior QA Engineer

Nexidia (a NICE company) is looking for a Sr. Quality Assurance engineer to design tests for a contact analytics system. The product is a high-performance, high-scale distributed system for processing real-time audio and chat streams. The position involves work with components deployed to enterprise datacenters as well as to the Amazon cloud. Our systems integrate with a complex suite of analytics tools, so a candidate needs a strong technical background to define and execute test cases.

Responsibilities

• Create and document test plans based on requirements analysis
• Conduct multi-team reviews of integration test plans
• Collaborate with developers to define test case details
• Plan test activities to coincide with project schedules
• Execute system tests, analyze and post results
• Diagnose test failures, e.g. via log
• Define, build, and maintain integration test environments
• Assist developers with diagnosis of escalated trouble reports
• Analyze system for testability, suggest testability enhancements
• Select technologies for large-scale test automation
• Direct junior engineers to assist with test environment maintenance
• Represent team in meetings with other enterprise groups to evaluate testing tools
• Document and track execution of test cases to evaluate coverage
• Participate in agile software development lifecycle, to include providing ideas for refinement.

Required Skills

• At least 7 years software quality assurance
• Windows administration
• At least one test automation framework in Linux and Windows, potentially including scripting languages such as Bash, PowerShell, or Python
• Basic SQL query writing skills

Desired Skills

• Network and server analysis
• AWS administration
• Basic SQL Server administration
• Call center or CX industry experience
• Call recorder configuration, especially NICE Engage