Senior Quality Manager

Company Description

Bridor, a leading name in the world of artisanal baking, where innovation meets tradition to create delightful culinary experiences. Operating industrial bakeries across Canada and the United States, we proudly showcase our renowned Bridor and Au Pain Doré brands, captivating the palates of discerning customers across North America.

At Bridor, we supply major distributors, esteemed grocery chains, esteemed restaurants, and luxurious hotel chains with our exceptional baked goods. As a pioneer in our field, we house a dynamic research and development department, constantly pushing the boundaries of flavor and quality.

With our state-of-the-art bakeries spread across North America, our team of over 800 passionate individuals crafts each product with precision and care. In Canada alone, we are powered by a workforce of more than 600 dedicated professionals, each contributing to our legacy of excellence.

Bridor is not just a company; we are part of the esteemed Le Duff family group, a global business with a staggering €2 billion in sales. With nearly 1,800 restaurants spanning the globe and a workforce of 35,000 employees, we are a force to be reckoned with in the culinary world.

Why work for Bridor? Joining us means becoming part of a dynamic team where creativity flourishes and innovation thrives. Whether you're passionate about baking, seeking a collaborative work environment, or eager to be part of a company with a rich legacy and global reach, Bridor welcomes you to join us on our journey to redefine the art of baking.

Job Description

Position Title: Senior Quality Manager

PURPOSE OF THE JOB

The purpose of this position is to plan, develop, implement, and improve techniques, processes, and procedures for controlling the desired level of quality and food safety for all products and processes. Quality Manager is responsible for coordinating with production, shipping, suppliers, internal/external distributors, and customers to resolve issues in a proactive manner. Quality Manager also ensures compliance with FDA, USDA, HACCP, GMP, SQF, KOSHER and other relevant industry standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with the Direction and management team to develop and implement company policies (quality, religious certification certification…)
• Work collaboratively with other members of the management team to set and achieve quality goals and objectives
• Work with all department to drive continuous improvement by leading RCA, monitoring, and developing action plans following nonconformities
• Manage monitor and review the Food safety plan (allergens, sanitation, food defense, food fraud, supplier approval program, etc
• In collaboration with the site management team and as head of the food safety team, develop, maintain, and assess though auditing and monitoring, the food safety and quality management systems in compliance with the certification requirements of the SQF Standard and other certifications (Kosher…) • Organize the management review meetings and monitor the progress of all departments against set objectives
• Work in collaboration with the purchasing department to develop and maintain a vendor approval and monitoring program, as well validating the food safety and compliance with current policies and regulations of all existing and new raw materials
• Product quality, site food hygiene and food safety
• Create, develop, and maintain communication tools (dashboards, reporting…) to communicate to all relevant personnel all relevant information related to the food safety and quality systems to demonstrate the food safety culture of the company
• Manage the quality team to ensure the high levels of product quality are maintained throughout the process
• Organize the management and monitoring of all non-conformities to ensure appropriate plans of actions are implemented to drive continuous improvements
• Oversee the facility to ensure it remains safe, secure, and well maintained
• Ensure the organization of the validation and verification activities
• Customer relationship
• Investigate and document customer concerns and complaints
• Complete all required documentation to comply with customer’s requirements
• Regulatory affairs
• Monitor compliance in all activities of Bridor Bridgeport (BB) with the regulatory of all the applicable rules and regulations related to food safety and GMP (HACCP, GMP…)
• Be the point of contact with the Administration (FDA, CT consumer protection department)
• Manage the final product specifications, as well as ensure the final product labeling and products specifications follow the current legal requirements. Management
• Be responsible for training, developing, and ensure performance feedback of all assigned personnel in a timely, effective, and proactive manner
• Be the SQF practitioner, Head of HACCP team, Head of food safety team
• Member of the crisis management team

EDUCATION/EXPERIENCE REQUIREMENTS

• BS degree in food science, food technology or related discipline with a minimum of 8 years of relevant food manufacturing industry experience or a combination of education and experience
• Solid experience in leading food certification audit based on GFSI, SQF, and or BRCGS standard required 
• Experience in Quality systems management and continuous improvement required
• SQF practitioner Certified 
• HACCP and PCQI trained required
• FISMA knowledge required 
• First party auditor trained required
• Management experience required
• Food manufacturing experience required
• Crisis management trained preferred
• Experience with Kosher certification preferred
• Experience with USDA production preferred
• SPC trained preferred

SKILLS REQUIREMENTS

• Must be self-motivated and able to perform work with minimal supervision.
• Leadership and people skills
• Must be analytical, systematic and a problem solver 
• Organized
• Bilingual English and Spanish preferred
• Must be able to make decisions based on facts, regulations, and policies that may not be popular with a group's consensus.

 SUPERVISORY RESPONSIBILITY

• Quality Control Team: Baker, QC Coordinator

Monday - Friday (Occasional Weekends as needed)
8:00 a.m. to 5:00 p.m.

Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS

• BS degree in food science, food technology or related discipline with a minimum of 8 years of relevant food manufacturing industry experience or a combination of education and experience
• Solid experience in leading food certification audit based on GFSI, SQF, and or BRCGS standard required 
• Experience in Quality systems management and continuous improvement required
• SQF practitioner Certified 
• HACCP and PCQI trained required
• FISMA knowledge required 
• First party auditor trained required
• Management experience required
• Food manufacturing experience required
• Crisis management trained preferred
• Experience with Kosher certification preferred
• Experience with USDA production preferred
• SPC trained preferred

SKILLS REQUIREMENTS

• Must be self-motivated and able to perform work with minimal supervision.
• Leadership and people skills
• Must be analytical, systematic and a problem solver 
• Organized
• Bilingual English and Spanish preferred
• Must be able to make decisions based on facts, regulations, and policies that may not be popular with a group's consensus.

 SUPERVISORY RESPONSIBILITY

• Quality Control Team: Baker, QC Coordinator

Monday - Friday (Occasional Weekends as needed)
8:00 a.m. to 5:00 p.m.

Additional Information

Monday - Friday (Occasional Weekends as needed)
8:00 a.m. to 5:00 p.m.