Senior Quantitative UX Researcher

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that's where you come in!

Duolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core learning product, we have also entered into literacy with Duolingo ABC and English proficiency testing with the Duolingo English Test.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

We are looking to hire a Senior Quantitative Researcher to join our User Experience (UX) research team who will bring quantitative expertise to help us answer foundational questions about our learners, around the world. This role will focus largely on up leveling all survey work across Duolingo — driving impact through global, strategic, statistically significant insights. We’re searching for a survey scientist who will advocate for our learners’ most important needs, while helping us identify new opportunities to increase the efficacy of Duolingo for our learners.

1. You Will... (Responsibilities)

• Identify, define, and measure impactful opportunities for quantitative goals and metrics, in collaboration with product managers, engineers, learning scientists, and executive leaders
• Design and conduct foundational and evaluative surveys to guide executive decision-making. Manage on-going surveys for subscriber churn, awareness tracking, and other high level company metrics.
• Craft compelling narratives about our users’ needs, attitudes, aspirations, expectations, obstacles, and motivations, choosing the right formats to take raw data and make it comprehensible — through data visualization or thoughtful dashboard designs.
• Enable high quality and high value quantitative research to be conducted by non UX researchers.

1. You Have... (Role Requirements)

• Deep quantitative research expertise. Hands-on experience with the nuances of surveys—from sampling to question crafting to rigorous analysis. Deep appreciation for the role survey insights can play in a cross-functional product team with product managers, designers, engineers, and data scientists. Expertise with multivariate analysis, statistical modeling, and other strategies to combine behavioral and self reported data to glean deeper insights.
• Strong communication skills. A knack for getting to the heart of the matter, telling stories and being convincing—making the opaque feel obvious in hindsight. Ability to ask, as well as answer, meaningful and impactful research questions, particularly through strong data visualization and clear, rigorous research reports.
• Leadership. The proven ability to lead others through difficult problem solving and project pivots. Fostering a sense of collaboration and showcasing thought leadership appropriate for the given situation.

1. Requirements (Technical Requirements)

• 3+ years of experience successfully leading survey projects and initiatives, ideally at a consumer-focused product company
• Expertise in a variety of quantitative research methods and frameworks, including experimental design, survey sampling frameworks and multivariate analysis
• Experience with SQL
• Mastery of a core set of tools for survey deployment (Qualtrics, etc.) and tools for data analysis (R, SAS, Python, etc,)
• Bachelor’s degree in Statistics, Data Science, Human Factors, Computer Science, Psychology, Human-Computer Interaction or a related field
• Ability to work full-time from or relocate to Pittsburgh, PA

1. Exceptional Candidates Will Have... (this is optional)

• Advanced degree in Anthropology, Statistics, Design-Research, Human-Computer Interaction or a related field
• Hands on experience running NPS surveys, awareness tracking, log analysis projects, or large scale segmentation work
• Experience thriving in a startup environment
• Experience working with consumer products for gaming or education

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.

We aim to return to office, and as such are requiring all employees to be fully vaccinated against COVID-19 and have received any booster doses as recommended by the Centers for Disease Control and Prevention