Senior Relationship Manager

The PreCheck Contract Manager will be the central TSA relationship manager for CLEAR’s new TSA PreCheck enrollment offering. Reporting directly to the Head of PreCheck, you will be the day-to-day contact for TSA, centralizing all TSA communications and documentation management across our internal teams. You will be CLEAR’s in-house expert on evolving program requirements, advising internal teams and ensuring we are tracking and delivering against all TSA requirements and requests in a timely manner. Strong and polished organizational, communication, and relationship management skills will be key factors to success.

What you'll do:

• Serve as the day-to-day contact for TSA stakeholders, streamlining all bi-directional PreCheck program communication between the TSA and CLEAR
• Know TSA program requirements inside and out, clarifying and communicating those requirements to the CLEAR team
• Drive organization and ensure timely execution of all routine and ad hoc TSA deliverables for the PreCheck program
• Develop and manage project plans that require TSA coordination, including requirement changes mandated by TSA and system design or operational changes proposed by CLEAR
• Spearhead change management efforts, streamlining all required documentation updates
• Prepare and coordinate routine TSA reporting and business reviews
• Maintain an up-to-date view of TSA’s stakeholder landscape, systems, and processes

How you'll measure success:

• Successful and timely execution of cross-functional projects and TSA deliverables
• Strength of internal stakeholder relationships and trust
• Clear and organized communication and governance structures
• Solid grasp of details and nuances of all program requirements and CLEAR’s system design
• Client satisfaction

What you're great at:

• Demonstrated ability to build and maintain relationships with clients to drive successful outcomes; experience managing government contracts preferred
• Exceptional organization and project management skills, with an ability to coordinate execution and governance across multiple teams and priorities
• Ability to zoom into the details and nuances while also stepping back to contextualize work within a broader strategic picture
• Bias for action, with an ability to take a project from start to finish, ensuring full completion
• Ability to build trusted relationships with internal team members and masterfully navigate cross-functional stakeholder landscapes to drive execution
• Excellent written and verbal communication skills, including the ability to influence others and to drive clarity and accountability around goals, success criteria, and timelines

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $100,000 - $160,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 15+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

#LI-Onsite