Senior Relationship Manager

Are you ready to trade your job for a journey? Become a FlyMate!

Passion excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform proprietary payment network and vertical specific software to help our clients get paid and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps that is you! 

Who we are: 
Flywire is a global payments enablement and software company founded more than a decade ago to solve high-stakes high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 5100 clients across the global education healthcare travel & B2B industries with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1200 global FlyMates representing more than 40 nationalities and in 12 offices world-wide we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
 

The Opportunity

Flywire is seeking a motivated and strategically minded Senior Relationship Manager (RM) to join our team and support our existing portfolio of education clients. As a trusted partner the Sr. RM will work closely with client stakeholders to understand their goals drive adoption of Flywire solutions and deliver exceptional service. This role is critical in building long-term value-driven relationships that increase utilization uncover new opportunities and ultimately drive retention and revenue growth.
 

Key Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio fostering strategic and operational partnerships across multiple campus offices.
• Partner with Sales Implementation Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire’s wallet share.
• Develop strategic account plans that document client objectives goals and growth opportunities.
• Manage contract renewals upsell new products and lead negotiations with the support of internal teams.
• Oversee product implementation and rollout ensuring a smooth client and payer experience.
• Collaborate with internal teams to identify process improvements recommend solutions and escalate as needed.
• Adopt a data driven approach working alongside Client Analysts to spot potential risks before they materialize.
• Deliver high-quality presentations and communications to client stakeholders including senior executives.
   

Here's What We’re Looking For

• At least 7 years of experience in relationship management account management or consultative sales.
• Bachelor’s Degree in Business Communications Marketing or a related field.
• Strong commercial drive and ability to identify diagnose and solve client business challenges.
• Excellent communication and presentation skills with the ability to build credibility across all levels including executives.
• Proven success in managing contract renewals and negotiations.
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
• Problem-solving and project management skills with a proactive data-driven approach.
• Experience in higher education and/or fintech preferred.
• Salesforce or other CRM experience a plus.
• Willingness to travel ~25%.
   

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.
• Work with brilliant people globally  Learn more about their journeys by checking out #InsideFlywire on social media
• Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers OneFlywire Career Mobility)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $92000 - $105000 and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including job-related skills experience relevant education and training. 

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race color religion sex pregnancy gender identity national origin age ancestry physical or mental disability sexual orientation genetic disposition or carrier status veteran status or any other category protected under applicable national federal state or local law. 

#LI-Hybrid

What We Do

Flywire is a global payments enablement and software company. We combine our proprietary global payments network next-gen payments platform and vertical-specific software to deliver the most important and complex payments for our clients and their customers.

Why Work With Us

Global collaboration is at the heart of what we do at Flywire. We’re excited to watch our unique culture evolve with each new FlyMate; it's our differences as individuals that make us stronger as a team. With over 30 nationalities across 11 countries we believe our FlyMates are our greatest asset.

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