Senior Release Manager

Do you thrive working in cross-functional teams? Have you mastered continuously improving and managing multi-SaaS platform release schedules in an Agile software development process and enjoy the challenge of working in a fast-paced space like e-commerce? Are you a go-getter who loves to get stuff done and passionate about delivering value to end-users? If so BigCommerce has an exciting full-time opportunity for someone like you!

BigCommerce is seeking a Senior Release Manager to work on key strategic projects of our business technology stack.

You’ll be collaborating with internal development teams and our internal stakeholders to help define and execute our global roadmap.

**To be considered an applicant you must reside in Mexico**

What You’ll Do

As a Release Manager you will oversee the planning coordination and execution of releases across the enterprise ensuring a smooth and controlled deployment process.

Key Responsibilities:

• Release Planning: Collaborate with application data infrastructure and operations teams to plan release schedules and milestones considering business priorities and risks

• Testing Coordination: Coordinate system integration testing (SIT) and user acceptance testing (UAT) ensuring test environments are ready and test data is available

• Release Deployment: Oversee the deployment of releases into production managing rollback plans and communication with stakeholders

• Change Management: Define implement and execute change management processes to control and track changes to the production environment

• Release Documentation: Maintain release documentation including release notes deployment instructions and post-release evaluations

• Risk Mitigation: Identify and mitigate risks associated with releases ensuring minimal disruption to business operations

• Release Communication: Provide regular reports and metrics on release progress dates and escalations on performance to stakeholders.

The Release Manager is a strong process oriented individual who can work across multiple teams to coordinate complex releases and change management.

Have overall responsibility for planning directing and coordinating activities pertaining to managing release and deployment activities across multiple teams.

Must demonstrate the positively collaborate with colleagues across all other functions.

Contribute to our company culture and collective intelligence.

Key Technologies: Jira Confluence Github SAFe (Scaled Agile Framework)

Who You Are

• 5-10 years of experience in SaaS technologies specifically managing release and deployment management for medium-large software development projects in a SOX/ITGC compliance environment

• Working experience with CI/CD and Agile development processes. Improvement/quality certifications are a plus (e.g. PMP ScrumMaster ITIL Lean or Six Sigma)

• Must demonstrate direct experience using Agile methodologies for managing projects and coaching teams

• Excellent verbal and written communication skills

• Work experience using a variety of tools like Jira Confluence GitHub Smartsheets and G Suite

• Self-driven. You have superior organizational skills integrity and great follow-through on tasks. You don't get overwhelmed easily

• Naturally curious. You're innovative extremely creative and constantly providing ideas to optimize the process

• Fun. You're a charismatic people-person who can talk to anyone; you're flexible fearless and excited to help build something awesome

• Pragmatic. You understand the awesomeness and downfalls of Agile waterfall and other philosophies & methodologies - and know what to apply for each situation

• Motivated. You understand the impact of a highly-satisfied excited crew; you are slightly obsessive-compulsive about grinding away at issues

• Positive. You know that when like-minded talented colleagues put their minds to achieving ambitious goals great things happen. You bring that positivity & attitude to everything you do

• Problem Solver. You use logic as well as the imagination to make sense of a situation and come up with an intelligent solution

• Scrappy. You have an innate scrappy and entrepreneurial drive to get things done in a fast-moving environment where things can (and do!) change quickly priorities compete and you may not always have all of the details upfront. Nothing gets by you.

• A utility player. You're willing to help out wherever needed

**Please submit your resume in English for review. **

• Fluent in English

Benefits: Health+Vision+Dental+Equity

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INDSP