Senior Renewal ISR

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Senior Renewal ISR

Job Description

The Role

Since its inception in 1992, SUSE has been at the forefront of technical innovation where change has been the only constant.

As an Senior Inside Sales Representative the primary responsibility of the role is to renew software subscriptions of existing customers for an assigned portfolio of larger industry accounts, ensuring customer retention.

This will support business growth in line with our ambitious objectives and company culture. 

Critical to achieving excellent results will be maintaining strong relationships with customers and closely liaising with channel partners.

The role sits within the ISR function, reporting to the ISR Manager.

Focus Areas

• Manage the renewal process for SUSE products and services, ensuring that all renewals are completed in a timely manner.

• Collaborate with internal teams and external channel partners alike to ensure that the renewal process is streamlined and efficient.

• Monitor customer accounts and proactively identify opportunities for upselling and cross-selling.

• Provide regular reports on renewal performance and customer feedback to management.

Preferred Experience & Skills 

• Excellent communication and customer service skills

• Good understanding of the Open Source, Software Defined Infrastructure or Cloud market and related customer needs.

• Ability to work both independently and as part of a sales team.

• Ability to identify up- and cross selling opportunities within a customer account

• Experience in negotiating renewal contracts of larger industry accounts

• Understanding of qualification methodologies (such as MEDDPICC).

• Experience with working with CRM and sequencing tools such as Salesforce, Hubspot, Outreach and Groove.

• Excellent written and verbal communication skills in German.

Personal Attributes 

• We are seeking a highly motivated individual with excellent communication skills who can effectively manage complex issues in a fast-paced environment. 

• Relationship building skills both with direct peers but also across the wider business will be critical, as will your ability to drive for results.

• The ideal candidate is self-driven, able to work both independently and collaboratively within a team, and excels at problem-solving to find innovative solutions. 

• Strong multitasking abilities and the capacity to prioritise tasks are essential for success in this role.

Job

Sales

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!