Senior Renewals Account Manager

At commercetools, we are:

Engaged: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.

Inspired: We continually explore what's possible. As the founder of the headless commerce concept, the leader in true composable commerce, and the visionaries behind MACH® — our patented tech has radically disrupted the world of enterprise ecommerce software. And we are just getting started!

Valued: Intelligent, resilient, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of care.

The Opportunity:

Reporting directly to the Global Head of Renewals, our Sr. Renewals Account Manager will manage the renewal lifecycle and generate cross-sell and upsell strategies in the assigned accounts within your region. In this highly visible role, you will use your sales skills, financial analysis, and contract execution excellence to contribute towards critical company goals. 

Given that customer retention and expansion are the lifeblood of any SaaS business, your work will be critical to ensuring commercetools continues to achieve its growth targets. 

*** Please note: We can only consider applicants located within a commutable distance to Durham, NC, USA as this is a hybrid role.

Your Mission:

• Proactively develop customer retention strategies in your renewal accounts to meet or exceed your renewal targets
• Develop and maintain renewal pipeline and forecast for your assigned territory
• Create and execute upsell and cross-sell strategies independently or in conjunction with Sales
• Identify and report on risks to renewals and work with cross-functional teams to keep churn to a minimum
• Be flexible: commercetools is a global business and renewals will occasionally be assigned outside of your home timezone
• Coordinate with Customer Success, Legal, and Sales to analyze customer-specific utilization, determine appropriate new agreement terms, and generate contractual materials
• Engage directly with customers, escorting them throughout their renewal lifecycle while promoting commercetools value as we align on new agreement terms
• Provide regular renewal and new revenue potential feedback to leadership

What you need to succeed:

• 5+ years of professional experience in a Sales or Renewals Representative Account Executive role (or similar) with renewal responsibilities at a fast-growing software company
• Comfortable navigating legal agreements and associating product metrics with contractual terms
• Strong analytical skills and excellent attention to detail
• Proven time- and process-management skills
• Experience driving multiple time-sensitive engagements simultaneously
• Exceptional internal coordination and customer communication skills
• Autonomous, proactive way of working and ability to work in a team

Nice to have:

• Experience developing and/or enhancing efficient processes 
• Non-English language skills

We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated staff

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

For US-based roles

🩺  Well-Being: 100% employer-covered medical, dental, and vision insurance for staff and dependents

🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

💰 Prepare For Your Future: 401k with company match

👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

💪 Our differences make us stronger 

We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.

At commercetools, we are proud to be an equal opportunity workplace. We are focused on fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.