Senior Representative, Risk Solutions - Personal Lines (Digital - Private Client)

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you!

Compensation Grade (for internal use only): E3

Please note this role may be filled at a different level depending on candidate skills and experience.

** This is a remote position **

Job description Summary

Do you love connecting with customers, various business units, and agency partners? This is a customer facing virtual role where you will be conducting guided video inspections, desk assessment, self-inspections and more. If you have a knack for technology, supporting our digital strategy, and thrive in an engaging work environment, we want to know about you!

As a Sr. rep, you'll be a part of our new Digital Team! This is a diverse role where you will manage virtual services supporting our field associates, and other assigned projects and duties.

Key Skills & Experience for success in the role:

• Decision-making, problem-solving and analytical skills
• Ability to identify hazards and recommend safety tips
• Basic insurance knowledge
• Ability to work both independently and collaborate with others in a virtual environment
• Strong organization and prioritization skills
• Verbal and written communication skills

Job Description Summary
The Risk Solutions team at Nationwide Private Client (NWPC) contributes to the overall financial success of our customers, and we learn and grow with them. If you thrive in an environment where you can apply your expertise and experience to help affluent clients mitigate risk and potential loss, this could be the job for you!

As a Senior Risk Solutions Representative, you'll provide specialized customer service to assigned personal lines insurance accounts across a geographic territory, ensuring accurate insurance-to-value, validate compliance with underwriting requirements and policy credit eligibility and provide policyholder education to help avoid or limit losses.

Job Description

Key Responsibilities:

• Visits existing or prospective customer and evaluates risk based on the best risk management practices. Discusses relevant information necessary to fully understand the account, business and risks. Performs site survey to evaluate risks and recommends solutions and services that will support the policyholder in reducing or preventing future losses. Makes follow-up visits and provides risk management recommendations to assist and support customers.
• Uncovers exposures or coverage concerns, with assistance, that can be addressed through the agent and the Underwriting team.
• Creates comprehensive written survey reports and recommendations that address hazards and controls associated with customer's property. May also conduct surveys of risks outside assigned territories.
• Provides risk assessment and recommendations regarding risk selection to Underwriting for evaluation and pricing.
• Provides basic technical training and consulting to policyholder, underwriting staff, agency force, claims, etc., to help mitigate risks, reinforce standards and practices, educate on issues regarding loss reduction mitigation.
• Participates in presentations for existing or prospective customers to assist Sales, Marketing, and agency partners with sales and retention efforts.
• Assists with developing education programs and training materials about safety, building design and construction, protection systems, etc.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director; individual contributor

Typical Skills and Experiences:

Education: Bachelor's degree in insurance, business administration, economics/finance, risk management or engineering preferred.

Experience: Typically, three years of experience with personal lines insurance underwriting, property claims, loss control, building evaluation, residential appraisal or risk management preferred.

Knowledge, Abilities and Skills: Building construction and repair methods, risk management policies, practices and procedures, insurance coverage and underwriting, claims and related issues. Proven relationship, marketing and consulting skills required to interact with Underwriting, agents, policy holders, managers and vendors. Strong written and verbal communication skills; ability to operate a personal computer and other business equipment; prioritize work and meet timelines.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by hiring manager's leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: May require overnight travel. Must be able to conduct physical surveys, life up to 50 lbs., climb, stoop, bend, crawl and balance on various heights. Must have a valid driver's license with satisfactory driving record in accordance with Nationwide standards.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide utilizes a geographic-specific salary structure. The range for this role in Colorado is$51,000.00 - $78,500.00

Nationwide pays based on a geographic-specific salary structure. The range for this role in Ithaca, New York is$51,000.00 - $106,000.00