Senior Representative, Trading Services

Senior Registered Representative

Looking to steer your career and develop expertise in Trading, Service, Advisory Services and Compliance? Raise your hand if that sounds like you!

As part of BNY Mellon Investment Management, BNY Mellon Brokerage Services offers a fast-paced environment and dynamic culture where cultivating talent while maintaining a "client first" mindset is paramount. Through our unique access to an exclusive and diverse global network of world-class asset managers BNY Mellon Brokerage delivers powerful investment insight and strategies, including equity, and fixed income separately managed accounts, retail brokerage, as well as retirement and non-retirement asset allocation solutions. BNY Mellon Brokerage Services is responsible for meeting the servicing needs of BNY Mellon Brokerage Account clients that hold an array of investment products including fixed income, equities, mutual funds, ETFs, options as well as managed accounts.

We're offering the successful candidate a career changing opportunity for learning and development in areas of trading, service, asset allocation modeling, managed accounts, compliance and web services. Upon joining our team based - environment you shall be coached and mentored as we impart all our knowledge & experience, we as a team have gathered over the years. Our commitment to your career growth and mobility is at the core of our people-oriented culture, as evidenced by the tenure of our staff.

BNY Mellon Brokerage Services provides a flexible and progressive work environment. Roles are hybrid in nature (office + WFH) with additional flexibility depending on the needs of the employee and the business.

We welcome the opportunity to speak with you!

The Role :

Reporting to the Trading & Service Manager, the Senior Registered Representative will be responsible for providing high quality customer service as well as handling of incoming trade calls. The individual in this role must understand financial markets, market risk and firm liability and shall process customer orders effecting timely execution in equities, options, fixed income, and mutual funds in accordance with current policy and procedure. He or she may also support managed account operations, supervision of order flow, web services, compliance, and rollout of new products. He or she shall effectively resolve customer inquiries by accessing various applications and providing market and account related information such as activity, portfolio holdings, cost basis, corporate actions, commissions and fees. In addition, he or she will inform and educate clients by applying knowledge of BNY Mellon Securities Corporation's services and products.

The Sr. Registered Representative will follow BNY Mellon Brokerage referral guidelines in the event the customer would like assistance with their investment portfolio. He or she will provide applicable security information such as price, yield, performance information and additional information that adds value to our customers. The individual in this role must have the ability to work well under pressure to meet time sensitive deadlines, have excellent communication skills, and possess interpersonal and organizational skills. He or she may be asked to produce ad/hoc-reporting or participate in special projects initiated by management.

Responsibilities :

• Processes orders as per client instruction on stocks, fixed income products, mutual funds, options, etc. Process service requests on Managed Accounts, as well as maintenance requests accurately.
• Answer inbound calls, review, and collect client information as needed and provide service solutions.
• Provide guidance and support for on-line access, navigation and functionality.
• Collaborate with team members, and internal departments effectively to ensure timely and accurate resolution of complex client inquiries and concerns.
• Identify qualified clients and refer clients to the BNY Mellon Advisors for investment recommendations.

Basic Qualifications :

• FINRA SIE and Series 7 & 63 licenses
• BA/BS degree or minimum two-year customer contact experience
• Proficiency with use of multiple computer applications, simultaneously, along with proficiency in Microsoft Word and Excel.
• Demonstrate self-confidence and the ability to maintain composure in difficult situations
• Ability to pass a comprehensive training program of 4-6 weeks and telephone simulation exams.

Preferred Qualifications :

• BA/BS Degree
• At least 1 year of customer service experience in the financial services industry
• Understanding of banking and brokerage firm operations