Senior Research Operations Manager

User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real, and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. 

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

As a member of our research team, this will probably be the most “meta” role of your career, as you’ll be supporting researchers who do research about a research tool! We expect this role to collaborate closely with our research, product, design, and data teams. You will also have the opportunity to share research operations best practices via blog posts and events across the wider industry as well.

You can learn more about our research practice by visiting the links below:

• A framework for decision driven research
• Scaling research through enablement
• How User Interviews Researches Researchers with EnjoyHQ

As the Senior Research Operations Manager, you will be the third person on our growing UX Research team. This key role will focus on building and scaling strategic research practices that will drive impact for People who Do Research (UXRs, PMs, PDs, Marketers) at User Interviews!

This highly strategic and collaborative role will focus on creating systems and practices to unlock the day-to-day rhythms of how research is conducted and shared across the User Interviews team. 

• Manage and scale research operations at User Interviews
• Streamline customer recruitment practices across the team including managing our own customer panel
• Manage infrastructure and practices around our research repository. Ensuring insights are accessible and able to inform company-wide decision making
• Support critical initiatives by surfacing insights from our research repository and directing teammates to relevant artifacts
• Establish and maintain best practices for research governance like consent forms and data retention practices

• Support our internal research community of practice by answering company-wide questions around customer segmentation, recruitment, screening, etc
• Continuously examine, experiment, and measure success and improvements to ReOps practices
• Manage vendor relationships for research tooling
• As Desired: Share Research Operations best practices within the wider research space via thought leadership content (blog, webinars, events) 

• 4+ years of experience in a Research Operations, UX Research, or Design/Product Operations role
• You believe that Research Ops encapsulates more than just recruitment and is the people, processes, tools and strategies that enable research at scale (ie: service design!)
• You’re comfortable collaborating with stakeholders across different disciplines including research, design, product, data, and marketing
• You have an experimentation mindset and enjoy working iteratively 
• You have experience enabling others around research including creating documentation, templates, and leading internal workshops around best practices
• You have experience recruiting participants, managing a customer panel, and coaching individuals on how to match participants to studies
• You are data driven; you enjoy tracking and providing visibility into the success of your ReOps initiatives
• You have experience streamlining data collection and analysis of research including aggregating feedback, tagging insights via a taxonomy
• You’re driven to try and share new innovative tools and ways of working
• Candidates must be located in the United States and authorized to work without any Visa sponsorship

• You have experience with the User Interviews platform
• Experience working at a tech company and/or start-up is strongly preferred

• Competitive base salary of $110K+
• Annual performance based bonus compensation
• Stock options for every employee
• 100% premium covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day each year
• Unlimited wellness days. Sick? Doctor's appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• $250 office setup budget
• $500 annual learning & development stipend
• $50/month Work From Home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• 1-2 team retreats per year (virtual and in-person options)

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.

As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.