Senior Resource Manager

Job Description

Senior Resource Manager

Are you ready to take on a pivotal role in optimizing resource allocation and staffing efficiency within one of Fujitsu Americas' Service Lines? As a Senior Resource Manager, you'll become the go-to expert in resource management, ensuring that our projects are appropriately staffed with the right skills at the right time. Your responsibilities will span from maintaining a comprehensive understanding of ongoing and upcoming projects to collaborating closely with delivery teams, recruitment, and HR to fulfill staffing requirements effectively.

Key Responsibilities:

• Take full ownership of staffing, forecasting, and skill development within a service line. This involves fulfilling staffing requests, understanding skill requirements, and promptly addressing any issues that may arise.
• Maintain open lines of communication with project managers to ensure timely updates and information flow. Consistently update relevant data in supporting applications to reflect staffing requests and resource changes accurately.
• Facilitate the fulfillment of staffing requests by prioritizing resource allocations in collaboration with Delivery leadership and other team members. Identify and resolve resource allocation conflicts proactively.
• Liaise with global delivery centers teams and vendors when necessary to identify solutions and leverage a diverse workforce effectively.
• Lead Resource Staffing & Interlock status meetings, ensuring that materials are prepared, distributed, and follow-up actions are completed promptly.
• Collaborate with stakeholders to forecast resource demand accurately. Analyze historical data and trends to anticipate future resource requirements and adjust staffing plans accordingly.
• Conduct regular meetings for bench resources, proactively engaging with employees to provide guidance on activities and processes prior to employee hitting the bench.
• Analyze Billability and Utilization reports and identifying instances of underutilization and collaborating with service lines leads to address and resolve these issues.
• Ensure accurate bench forecasting, anticipating potential issues, and proactively propose effective solutions to maintain bench control.
• Provide comprehensive onboarding support for new employees, including welcome emails, orientation sessions, and connecting them with their respective managers.
• Identify alternate staffing solutions and process improvements, mentoring associate resource managers along the way.

Requirements & Qualifications:

• Professional Experience: Minimum of 4 years of experience in resource management, project management, or similar roles.
• Technical Skills: Intermediate knowledge of Microsoft Excel is essential, with familiarity with other Microsoft programs, including PowerPoint.
• Analytical Skills: Demonstrated ability to analyze data, multi-task, prioritize, and respond effectively to business demands.
• Communication and Collaboration: Excellent written and verbal communication skills, with the ability to work independently as well as part of a collaborative team.
• Customer Service Orientation: Strong customer-service orientation and the ability to build and maintain relationships effectively.
• Adaptability: Ability to adapt to change and ambiguity while maintaining a positive attitude.
• Professional services industry experience within a large Systems Integrator (SI) organization is required.