Senior Retail Manager

We have an exciting opportunity for a motivated and driven salesperson with luxury retail experience.

The Senior Retail Manager is the first point of contact for the retailer regarding all operational issues for all M.A.C Cosmetics on the shop floor and is required to review, resolve, and escalate (if required) all relevant processes and ad-hoc requirements.

The role is integral to the achievement of sales goals and business objectives of assigned counters (they will be managing multiple counters/stores) of through efficient management of daily counter operations in close collaboration with the branded staff and retailer. Key areas of focus include; inventory, MinMax, Visual Merchandising as well as branded staff and promotion.

The SRM works in close collaboration with Area Sales & Operations Managers (ASOM) through regular reports and ongoing exchange to deliver the highest retail standards in line with the Estee Lauder Company (ELC) brand guidelines.

This position will have access to a range of confidential information and so will require the personal characteristics of discretion and integrity.

Key responsibilities but are not limited to:

Retail Sales
• Weekly qualitative and quantitative feedback on sales and BA performance to SEE/ASOM
• Actively work with brand staff on brand targets execution
• Actively support ASOM to ensure brand staff are engaged to drive brand/door seasonal sales plans
• Follow up at store level to execute details of promotional programs/ events, feedback sales results and suggestion on improvement where needed
• Responsible for monthly report: sell-through figures, pax trend, competitors' activities, retailer promotions & campaign, ELC brands incentive / promotions recap, counter photos

Efficient Management of Daily Counter Operations
• Supervise and execute daily counter duties such as housekeeping, merchandising, ensuring availability of stocks, testers, price & promo signage together with VM materials
• Report to FVM/ASOM on any counter maintenance issue when required and follow up
• Report to ASOM on any brand staff absence on counter and propose counter coverage plan when required
• Provide feedback and observation to ASOM on promoters and brand staff (products & service training, grooming guideline, counter daily ops procedure, sales report) when required

Management of Stock Inventory
• Review and adjust brands min/max and shelf capacity meeting sales demand & presentation level
• Ongoing check of out-of-stock on top selling products and report to and follow up with the Retail Store team and inform ASOM
• Ongoing check on non-saleable inventory (GWP, TOA, testers, gifting wrapping, samples etc) and feedback / follow up action plan with ASOM

Managing Operational Effectiveness
• Understand and ensure each brands visual merchandising is aligned to brand guidelines and maximize sales potential (including but not limited to planogram, visual merchandise units, launch focus, ticketing, testers, transparencies, and videos, GWP display)
• Work at the counter with the team on all promotional events and setups (when required)
• Share photos with ASOM and brand marketing teams of each launch changeover, promo set up, event set up and rectify set up if needed when required

Qualifications

Person Specification
• Able to inspire and motivate others to achieve sales targets
• Effective verbal and written communication skills
• Excellent interpersonal skills
• Professional presentation skills
• Quality customer service skills
• High attention to detail and organizational skills

Skills & Experience
• Previous retail management experience (ideally 2+ years duty free or cosmetics)
• Excellent Microsoft Suite experience - Word, Excel, PP etc

APPLY NOW:
At the Estée Lauder Companies, we are the global leader in prestige beauty - delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. Our commitment combined with your talent helps us deliver our High Touch customer service, while bringing the best to everyone we touch.

Job: Sales
Primary Location: Asia Pacific-AU-
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 245171