Senior Retention Programs Manager

Job Requisition ID #

23WD71476

Position Overview

As the Senior Customer Retention Programs Manager for Autodesk Construction Solutions, you will help us increase customer retention and expansion within the Autodesk Construction Cloud. Reporting to the Director of Renewals, you will create and execute strategic programs that maximize customer retention and foster growth. You will be responsible for identify areas for process improvement and contributing to the evolution of best practices in customer retention and expansion programs. This is an exciting opportunity to collaborate, influence strategy, and lead projects that directly improve customer satisfaction and business growth.

Responsibilities

• Design and implement impactful customer retention programs that help us increase adoption in important customer cohorts
• Build relationships with company partners, including senior leadership, to gain support and secure necessary resources for program execution
• Work with different teams, including sales, marketing, product management, and customer success, to ensure agreement and coordination in implementing customer retention programs
• Establish metrics, track program performance, and analyze data to help us measure the effectiveness of customer retention programs. Use insights to refine strategies and improve results
• Use customer feedback, research, and industry trends to inform program development and identify opportunities for retaining and expanding our customers
• Lead teams to ensure successful execution and delivery of our customer retention programs within established timelines and budgetary constraints

Minimum Qualifications

• Minimum 5 years of experience in customer retention or customer success roles, with a focus on program management and strategy development
• Familiarity with the construction industry is a bonus
• Experience leading teams to achieve common goals
• Analyze complex problems and develop solutions that increase customer retention and expansion
• Experience with expressing ideas, influencing partners, and building relationships at all levels of the organization
• Experience using data to measure program performance, obtain insights, and make informed decisions
• Experience with understanding customer needs and driving projects to enhance customer satisfaction and loyalty
• Salesforce.com proficiency: Proficiency in using SFDC reporting to identify retention opportunities, and monitor customer renewal rates
• This role is remote friendly

About Autodesk Construction Solutions

Autodesk has fully reimagined the construction business for the digital age, enabling company/ies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building's lifecycle - from design and preconstruction to construction, turnover and operations - with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected and PlanGrid. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers

the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $110,800 and $179,300. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone

can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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