Senior Revenue Operations Analyst

We are looking for a Senior Renewals Operations Analyst to join our Deal Strategy & Operations team to support Seismic’s hyper-growth. The Deal Strategy & Operations team’s mission is to support Seismic’s Leadership team in driving rapid growth by enabling good, efficient decision making, effective execution, and scale. 

USA - San Diego, CA or Remote West Coast Candidates Only

What you will be doing:

• Assist the Manager, Renewal Ops in leading the renewals “Deal Desk” and operations team to create, share, and revise renewals quote with Customer Success Managers 90-150 days prior to customer contract expiration. 
• Participate in the development and maintenance of tracking, analyzing, and reporting on Renewals Quarterly Goals and KPIs. Candidate should ideally be familiar with basic Renewals KPI’s in a subscription business such as ARR, Retention, Expansion, Churn, & Down-sell. 
• Deliver actionable insights and recommendations to Renewals and Customer Success leadership to inform decision-making. 
• Assisting Renewals leadership with Annual and Quarterly planning, including capacity planning and KPI development. 
• A willingness to mentor other members of the Renewal Operations team – actively participate in the development of team members. 
• Validate accuracy / completeness of data supporting quotes. 
• Maintain and update documentation of contract information, notes, and quotes across install base in Salesforce, and other applications. 
• Collaborate with Customer Success Managers to understand special client context/issues.  
• Coordinate engagement between Field Sales and Customer Success Management. 
• Assist in developing and maintaining renewal operations processes, policies, and tools (e.g., Salesforce) to help enhance workflows and make improvements to the overall Renewals processes. 
• Build, document, and share best-practices internally. Strive for an environment of continual improvement – maximizing automation to scale as the business grows. 

What you bring to the team:

• Five or more years of Revenue Operations experience specifically in the area of Deal Operations, Deal Desk, Pricing, and/or Renewal Operations 
• Bachelor’s degree in finance, accounting, and/or business administration 
• In depth CPQ and CRM experience is required. CLM and Billings System experience is preferred. Salesforce and NetSuite preferred 
• Technology, Software-as-a-Service (“SaaS”), knowledge and experience required 
• Experienced in contract negotiations, pricing, and the various facets of the quote-to-cash cycle 
• Experience with BI tools (e.g., Tableau, Clari) and/or Salesforce dashboarding 
• Detail oriented with an emphasis on data integrity 
• Self-starter with ability to work independently with minimal supervision 
• Exceptional problem solver, with a demonstrated ability to analyze complex problems and develop solutions 
• Agile and enjoy the speed of a fast-paced, highly engaged startup environment 
• Sharp analytical skills and an “insight-ready” mindset: you do not just report the data, you generate insights & provide business recommendations 
• Ability to build strong relationships with a broad set of stakeholders that have diverse interests 
• Possess program management skills and are comfortable multitasking and prioritizing in a fast-paced environment 
• Ability to influence others 
• Enjoy acquiring new knowledge and skills and can do so quickly 

What we have for you: (US) 

• Take time to rest and recharge w/ paid time off, paid company holidays, and end of year company shutdown
• Medical, dental, vision and 2x life insurance
• Health Savings Accounts with $1,000 Single/$2,000 Family employer contribution and employer-paid disability plans 
• Fertility & family planning benefits
• Paid parental leave and family caregiver leaves
• Annual professional development reimbursement
• Mental health support + Employee Assistance programs w/ free counseling sessions
• 401k w/ employer match 
• Equity program and performance-based bonuses
• Bring Your Own Device technology stipend
• Seismic Cares Program w/ charitable donation matching
• Nine Communities of Belonging (employee resource/affinity groups)
• Access to free paid telemedicine
• Pre-tax commuter benefits