Senior Revenue Operations Analyst

Being a Champion for SMBs is good for business. And a career defining opportunity for you

As a leading provider of cloud-based software that simplifies, digitizes, and automates complex, financial operations for small and midsize businesses, Bill.com has grown with an entrepreneurial spirit that pursues continuous innovation. We’re driven by the belief that our technology can make a meaningful difference for small to midsize businesses. 

We’re building the financial operations platform of the future to be used by millions worldwide. We have operations in San Jose, CA Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. We’re partners with iconic US financial institutions and more than 80% of major accounting firms. If you’re looking for a place that helps you do the best work of  your career, look no further than Bill.com. 

Make your impact within a rapidly growing Fintech Company

The Senior Customer Operations Analyst is responsible for orchestrating the operating rhythm to enable the Customer Success, Implementation and Customer Sales teams to scale effectively. We are looking for a self-motivated, data-driven, operations analyst to join our Revenue Operations team to develop, manage, and grow our Customer Operations team.

You will coordinate Operations activities across the Customer Success, Implementation and Customer Sales teams and work closely with the Customer Operations Manager to deliver on department needs. This includes developing processes, deploying technology needs, monitoring department metrics, and tracking internal and external meetings.

Responsibilities:

• Partner with Enablement, Engineering, Product, Marketing, Revenue Operations, Sales, BI, and Support teams to represent the needs of the Success and Implementation teams including intake, handoffs, and prioritization
• Analyze key data and build KPIs for the Customer Success and Implementation teams, identify and implement key metrics to track in BI tools such as Tableau and Looker
• Track KPIs to measure performance at the individual and segment level, as well as overall impact on enablement and adoption
• Own go to market and readiness functions for the CSM and Implementation team to ensure product releases and updates are communicated effectively to the field
• Monitor account engagement, sales productivity, quota attainment, staffing ratios, and retention to update forecasting models
• Coordinate ongoing training delivery for the Success and Implementation teams to ensure best practices and technical product knowledge translate to value for our Customers
• This role will report to the Customer Operations Manager as a part of the Revenue Operations Team

We’d love to chat if you have:

• 3+ years of experience in Customer Operations in a SaaS or FinTech environment
• 3+ years of experience in Operations, Program Management, or Field Enablement roles
• Bachelor's degree in business, economics, or other quantitative disciplines, or equivalent experience
• Experience developing processes, programs, and operating rhythms
• Experience with CRM, Project Management, and Success tools such as Gainsight, and Salesforce
• Intermediate skills in data analysis tools such as Tableau, Looker,Excel, Google Sheets required, advanced proficiency preferred 
• Proven experience with systems/tools utilized for sales operations processes such as Salesforce, Excel, Outreach, etc..
• Strong communication skills and comfort presenting to senior leadership
• Highly organized self-starter with the ability to work independently at all levels of the org
• Ability to effectively collaborate with business partners and proactively communicate across locations
• High attention to detail, strong work ethic, a can-do attitude, and an ability to meet tight deadlines
• Ability to identify areas of improvement

Let’s talk about benefits

• 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

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