Senior Revenue Operations Manager

At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. Our diverse global team is stitching together the world's credit data into a single network to unlock financial opportunities for new-to-country, new-to-credit, and other populations that have been historically marginalized in the credit system. We've developed the world's foremost expertise in credit data connectivity, standardization, analytics, and compliance required to unlock the power of open finance to benefit a broader base of consumers and lenders. We serve some of the world's preeminent firms, including AmEx, HSBC, Scotiabank, SoFi, and Verizon, and our mission is backed by leading investors, such as Canapi, General Catalyst, Index Ventures, Kleiner Perkins, and Y Combinator.

We are seeking a Senior Revenue Operations Manager to build the infrastructure behind our growing commercial engine. Your mission is to create and execute quarterly and annual revenue plans, help define and improve pre- and post-sales processes, analyze and share insights on key revenue trends, design and measure metrics to enhance overall productivity, and ultimately help scale our business. Your work will take place in a fast-paced, constantly changing environment that requires you to adapt and learn quickly.

This is a full-time position reporting to the Director of Strategy and Business Operations. Candidates based out of the New York Metropolitan area are strongly preferred. 

RESPONSIBILITIES:

1. Sales, Customer Success, and Marketing Alignment

-- Collaborate with revenue functions – including Sales, Customer Success, and Marketing teams – to ensure seamless communication and optimize opportunity conversion

--Implement and maintain processes that foster alignment among these revenue functions

--Act as a liaison between departments to drive cross-functional initiatives and resolve operational challenges

2. Data Analysis and Reporting

--Analyze and interpret sales and customer data to provide actionable insights for strategic decision-making

--Develop and maintain comprehensive dashboards and reports to track key performance indicators (KPIs) related to revenue generation

--Own and improve our data tools and business intelligence systems, including Salesforce and Tableau

3. Forecasting and Planning

--Work closely with Finance, Sales, and Customer Success leadership to develop accurate revenue forecasts and contribute to strategic planning initiatives

--Monitor and report on revenue performance against targets, identifying areas for improvement and optimization

4. Sales and Customer Success Process Optimization

--Continuously evaluate and refine processes to enhance efficiency, shorten sales and upsell cycles, and improve overall effectiveness

--Implement tools and technologies that support Sales and Customer Success productivity to enable scalable growth

WITHIN THE FIRST MONTH, YOU'LL

• Engage with Sales and Customer Success leadership to develop our Revenue Operations strategy.
• Evaluate key sales and account management processes to identify areas of efficiency and high performance to scale over time.
• Audit, uncover, and resolve data quality issues; prioritize and make recommended improvements.

WITHIN THE FIRST QUARTER, YOU'LL

• Build out new dashboards and tools to generate insights for and enable effective management of our Sales and Customer Success organizations.
• Own all processes and improvements within Salesforce and other integrated tools such as Gong, Tableau, QuotaPath, SalesLoft, and others.
• Monitor the accuracy of Sales and Customer Success reports and other data and intelligence essential to the go-to-market organization: recommend revision to existing reports or assist in developing new reporting tools as needed.

WITHIN THE FIRST YEAR, YOU'LL

• Collaborate with Sales and Customer Success leadership to implement solutions that maximize the efficiency of crucial elements of our go-to-market motion (e.g., pipeline generation and management, renewals, upsells).
• Drive weekly, monthly & quarterly reporting and forecasting for the go-to-market organization, identifying significant changes and trends in collaboration with the BizOps and Finance teams. 
• Create and maintain one cohesive funnel that allows for first-to-last touch attribution to inform marketing campaigns and account-based sales approach.
• Source, implement, and manage technologies used by our Sales and Customer Success organization to support scalable growth

YOUR SKILLSET

• 5+ years of experience in Revenue Operations, with a demonstrated history of providing data-driven insights to Sales and Customer Success teams (e.g., across sales strategy, pipeline management, retention, renewal, expansion, and upsell). Fintech and/or SaaS startup experience preferred. 
• Ability to analyze complex datasets and present them in a way that a range of stakeholders can easily understand—familiarity with standard financial and SaaS metrics.
• Experience with the tools needed to get the job done, including Salesforce (SFDC architecture and design principles and best practices, as well as technical third-party integrations); SFDC Metadata API, SFDC API, and other APIs; Visualforce, Apex Classes, Apex Controllers, Apex Triggers; and Tableau, Mixpanel, Grafana, and other data analytics and visualization tooling
• The ability to zoom in and zoom out, balancing high-level planning with day-to-day operations.
• Ability to autonomously lead cross-functional projects; strong communication and organizational skills.
• Self-directed, ownership mindset and an ability to proactively identify efficiencies across the go-to-market organization.

Everyone is welcome at Nova Credit. We are an equal opportunity employer where our diversity and inclusion are central pillars to our company strategy. We look for applicants who understand, embrace, and thrive in a multicultural and increasingly globalized world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.