Senior Runner Experience Wholesale Specialist

In this role, you will manage high-priority wholesale customer interactions and ensure accurate, efficient order execution for national accounts while serving as a key resource for internal teams. You will help resolve complex issues, improve processes, and support the broader Runner Experience organization with expertise and consistency.

• Communicate with internal and external customers across multiple channels, ensuring timely and accurate responses
• Manage orderbook responsibilities for large national accounts, including order entry, exceptions, and returns
• Oversee specialized account needs and resolve complex customer service and operational issues
• Collaborate with cross-functional teams such as sales, marketing, supply chain, credit, and distribution
• Handle escalated customer situations and ensure effective resolution through system-based problem solving
• Analyze trends and customer issues to provide insights that improve service quality and operational processes
• Support system testing, upgrades, and administrative tasks to enhance order management tools and workflows
• Contribute to onboarding and training efforts for new team members and help develop support documentation

Requirements

This position requires strong experience in wholesale order management and customer service within a fast-paced, systems-driven environment. You should be highly detail-oriented, comfortable navigating complex ERP and order systems, and skilled at building relationships across internal and external stakeholders.

• 2+ years of customer service experience, ideally with exposure to wholesale or order management functions
• Strong understanding of end-to-end order lifecycle processes, including ERP, OMS, and WMS systems
• Experience working with national accounts or complex retail customers is strongly preferred
• Excellent written and verbal communication skills with the ability to simplify complex information
• Strong analytical and problem-solving skills with attention to detail and accuracy
• Ability to manage competing priorities in a fast-paced, high-volume environment
• Proficiency in Microsoft Office tools (Excel, Outlook, Teams, PowerPoint)
• Collaborative mindset with strong interpersonal skills and a customer-first approach

Benefits

• Hourly compensation ranging approximately from $20.41 to $32.59 depending on location and experience
• Annual performance-based bonus eligibility
• Comprehensive medical, dental, vision, life, and disability coverage
• HSA/FSA options with employer contributions
• 401(k) retirement plan with company match
• Generous paid time off, paid holidays, sick leave, and parental leave
• Employee discounts on products and access to fitness and wellness perks
• Transportation support and employee assistance programs
• Inclusive, values-driven culture focused on collaboration, equity, and continuous improvement