Senior Sales Associate I

Since its launch in 1993 with a collection of six essential handbags Kate Spade New York has always been colorful bold and optimistic. Today it is a global lifestyle brand that designs extraordinary things for the everyday delivering seasonal collections of handbags ready-to-wear jewelry footwear home décor and more. Known for its rich heritage and unique brand DNA Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity inclusion and diversity.

As a Senior Sales Associate at kate spade new york you are a leader on the sales floor and a true brand ambassador. You elevate the kate spade Experience by driving sales mentoring peers and partnering with store leadership to create a culture of exceptional service and storytelling. You consistently exceed goals while inspiring customers to explore new possibilities and celebrate every moment (“so buy the bag!”). Using emotional intelligence you personalize experiences anticipate needs and guide customers toward unexpected choices they’ll love. You champion omni-channel virtual and social selling initiatives maintain high energy and foster an inclusive environment where both customers and team members feel seen and valued.

Key Responsibilities

• Consistently exceed personal sales and productivity goals; model best-in-class selling behaviors.

• Deliver service aligned to kate spade Great Escape standards; coach peers on client engagement.

• Demonstrate extensive product knowledge across all categories; share insights to elevate team selling.

• Partner with Store/Assistant Manager to initiate business-driving events and elevate selling culture.

• Act as a brand ambassador sharing stories that bring product and brand to life.

• Champion omni-channel and virtual selling services; lead adoption of social selling programs.

• Support creation of short-form videos and live-stream shopping content; stay informed on social media trends.

• Capture and relay client feedback to management to inform service and assortment strategies.

• Perform and supervise store opening and closing procedures (register funds deposits securing the facility).

• Contribute to an inclusive team culture; encourage collaboration and performance excellence.

Requirements

• 2+ years’ experience in luxury retail or comparable elevated retail environment. A combination of education and experience will be considered.

• Proven ability to drive sales and mentor peers; contribution to an elevated selling culture.

• Extensive product knowledge and strong communication skills.

• Experience with omni/virtual selling and willingness to appear on camera for social selling initiatives.

• Social media fluency and understanding of platform trends.

• Elevated sense of personal style and professional ethics.

• Ability to work in a fast-paced environment

• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs—including nights weekends peak busy season and high-traffic retail days (including but not limited to public holidays).  

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally) to climb bend kneel and maneuver sales floor and stockroom.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current direct complete and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Kate Spade. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry Inc.

Base Pay Range

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city county and state regulations.

Here are some of the benefits that we offer: Medical insurance Dental insurance Vision insurance 401 (K) Paid Paternity and Maternity leave Commuter Benefits Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

What We Do

A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas we push ourselves in our work pull out the unexpected in what we create and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and with passion made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material process and person that plays a part in our work and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function of heritage and innovation of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities to make the fashion industry sustainable and to build a house that’s equitable inclusive and diverse. Individually our brands are iconic. Together we can stretch what’s possible.

Why Work With Us

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed.

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