Senior Sales Engineer

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

The Senior Sales Engineer is directly responsible for providing technical and subject matter expertise to the Global Sales Team. This individual will play a key role in winning new ChannelAdvisor business with industry-leading retail and brand clients. 

Responsibilities

• Generation of new business with new and existing accounts in collaboration with sales and client management teams 
• Support the solutions discovery process for technical, functional, and overall value proposition of our retailer and brand solutions. 
• Prepare and deliver sales presentations, proofs-of concept, strategic recommendations, and product demonstrations in person and via Zoom 
• Evaluate prospective and current client’s business goals, data & systems integration requirements, and recommend effective strategies to meet these needs 
• Generate ROI analyses, revenue & cost forecasts, and respond to RFI’s and RFP’s 
• Communicate market feedback to product management and services for incorporation to future product developments and service offerings 
• Collaborate cross-departmentally to ensure a positive and strategic handoff to service teams sharing documentation of goals and requirements generated during sales cycle 
• Team player with ability to collaborate with and influence cross functional teams.Proven track record supporting presales engagements while engaging with clients, technical teams, and C-level executives 
• Strong analytical, technical, operational, and industry knowledge to provide value and relevance to key client stakeholders 
• Ability to synthesize/prioritize client feedback, competitive and industry information to evangelize and provide feedback to improve product and service delivery 
• Broad understanding of the financial and strategic aspects of the business to develop growth strategies for client and ChannelAdvisor 
• Excellent communication and boardroom presentation skills. Displays strong oral, written, and interpersonal communication skills 
• Viewed as an expert resource by clients, peers and coworkers and has a thorough internal working knowledge of the enterprise 
• Leads by example and demonstrates strong decision-making skills, judgment, and business acumen 

Qualifications 

Minimum Qualifications  

• 5+ years of presales experience, focused on consultative sales of enterprise software and services sales
• Driven, polished, technology-proficient professional
• Hands-on experience supporting teams closing six-figure contracts against seven-figure targets
• Retail experience and online retailer or brand network preferred
• Understanding of customer challenges within the retail and/or e-commerce industries
• Knowledge of retail partner ecosystem including marketplaces 

Preferred Qualifications 

• Technical working knowledge of API integrations (REST & SOAP) 
• Familiar with common enterprise back-end system solutions, configurations and core requirements. 

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app, MoveSpring, and Employee Assistance Program
• Remote work stipend for internet, cell phone, office furniture and supplies
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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