Senior Sales Executive

JOB SUMMARY

Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing guest services front desk or related professional area.

OR

• 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.

• Understands the overall market (e.g. competitors’ strengths and weaknesses economic trends supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.

• Develops group sales revenue and operation budgets and provides forecasting reports.

• Works with the management team to create and implement a group sales/marketing plan addressing revenue customers and market.

• Assists with selling implementation and follow-through of group sales promotions.

• Attends pre- and post-convention meetings to understand group needs obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction.

• Provides accurate complete and effective turnover to Event Management.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Conducts site inspections as required.

• Monitors same day selling procedures to maximize room revenue and control hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.. MHR Spirit to Serve Daily Basics RHR Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meeting).

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Verifies successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International.

• Performs other duties as assigned to meet business needs.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls entertainment FAM trips trade shows etc.

• Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.

• Works collaboratively with off-property sales channels (e.g. Group Sales within the Sales Office Area Sales EST) to verify the property needs are being achieved and the sales efforts are complementary not duplicative.

• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.

Washington Applicants Only: The hourly pay range for this position is $30.36 to $64.90 . In addition the position is eligible for a quarterly bonus. Employees will accrue 0.07693 PTO balance for every hour worked.

All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts.  Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.