Senior Sales Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Sales Operations Manager - UKI

About Genesys:
Genesys is a global leader in delivering AI-powered Experience Orchestration, helping organizations of all sizes improve loyalty and business outcomes. Join us to drive innovation and impact at the forefront of the SaaS industry.

About the Role:
As the Senior Sales Operations Manager - UKI, you will play a critical role in supporting the UKI sales team by driving operational excellence, optimizing go-to-market strategies, and enabling sales productivity. Acting as a trusted advisor to senior leadership, you’ll bring data-driven insights, streamline processes, and contribute to our global goals.

Key Responsibilities:

• Partner with the UKI Sales VP to plan and execute localized sales strategies aligned with global frameworks.
• Optimize go-to-market coverage, territory design, quota setting, and sales capacity planning.
• Drive adoption of sales tools and CRM systems to enhance pipeline visibility and seller productivity.
• Implement consistent sales processes, dashboards, and KPIs for performance tracking.
• Lead operating cadence for forecasting, account reviews, and quarterly business reviews (QBRs).
• Collaborate with cross-functional teams (Finance, HR, Marketing) to align on resources and planning.

What You’ll Bring:

• ~10 years of experience in sales operations, finance, or similar roles, preferably in SaaS or Cloud industries.
• Strong analytical skills, adept at using CRM and reporting tools for data-driven decision-making.
• Proven ability to influence and collaborate with senior leadership in a matrixed organization.
• Experience with sales strategy, quota setting, territory management, and process optimization.
• Excellent communication, presentation, and problem-solving skills.
• MBA or equivalent degree preferred; a quantitative or analytics background is a plus.

Why Join Genesys?

• Be part of a fast-growing, innovative company shaping the future of customer and employee experiences.
• Work in a collaborative, dynamic environment that values growth and learning.

Ready to Make an Impact?
Apply today and join us on our mission to create exceptional experiences for businesses worldwide. Visit www.genesys.com to learn more.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.