Senior Sales Operations Representative (Hybrid)

Job Description:

Job Summary (General Responsibilities):

Responsible for growing and supporting internal and external customers that drive and deliver growth to ensure the sales organization runs effectively and efficiently and supports business strategies and objectives for the Belkin, Phyn, and WeMo divisions. Additional responsibility and emphasis surrounding training and leadership within the department and organization.

Specific responsibilities include:

• The writing and implementation of department standard operating procedures
• Assist the department manager with training all new hires, including the sales teams
• Provide feedback and goal setting used for OKRs
• Responsible for shipment penalty disputes, resolution, and reporting
• Work cross-functionally to enhance manual processes for customers
• Attend all calls between sales and customers to provide better operational guidance
• Assist in the development and management of customers through operational excellence
• Assist the sales teams in achieving their sales growth plans through executing order management
• Manage, track, and analyze customer rebates through Salesforce
• Provide verbal and written communication responses to inquiries
• Analyze account health through cost-to-serve
• Prioritize and communicate daily customer needs in a high-volume, fast-paced environment
• Prepare and identify gaps or risks in operational deficiencies
• Analyze data and distribute reports as required that help maximize profitability and mitigate the loss
• Accountable for the investigation, dispute, and mitigation of vendor compliance discrepancies and fines
• Collaborate with cross-functional team
  Job Summary (General Responsibilities):
  Responsible for growing and supporting internal and external customers that drive and deliver growth to ensure the sales organization runs effectively and efficiently and supports business strategies and objectives for the Belkin, Phyn, and WeMo divisions. Additional responsibility and emphasis surrounding training and leadership within the department and organization.
  Specific responsibilities include:
• The writing and implementation of department standard operating procedures
• Assist the department manager with training all new hires, including the sales teams
• Provide feedback and goal setting used for OKRs
• Responsible for shipment penalty disputes, resolution, and reporting
• Work cross-functionally to enhance manual processes for customers
• Attend all calls between sales and customers to provide better operational guidance
• Assist in the development and management of customers through operational excellence
• Assist the sales teams in achieving their sales growth plans through executing order management
• Manage, track, and analyze customer rebates through Salesforce
• Provide verbal and written communication responses to inquiries
• Analyze account health through cost-to-serve
• Prioritize and communicate daily customer needs in a high-volume, fast-paced environment
• Prepare and identify gaps or risks in operational deficiencies
• Analyze data and distribute reports as required that help maximize profitability and mitigate the loss
• Accountable for the investigation, dispute, and mitigation of vendor compliance discrepancies and fines
• Collaborate with cross-functional teams and divisions to manage current processes and identify areas of improvement in cost, quality, and process to support the broader business objectives
• Agility to multi-task and self-motivated to work independently and as part of the sales operations team.
• Work closely with sales, inventory management, marketing, and product development teams to review, resolve and respond to customers' requests.
• Identify, validate, and executive opportunities for process optimization.
• Possess the skillset to wear many hats and pay great attention to detail
• Education and Experience Requirements:
• Bachelor's degree in business administration, or 4-6 years in a corporate environment, preferably in operations and with experience in leading teams
• Experience working with Amazon and knowledge in vendor central
• Knowledge and experience working with Salesforce
• Experience in Microsoft Suite of Programs with advanced skills in Excel
• s and divisions to manage current processes and identify areas of improvement in cost, quality, and process to support the broader business objectives
• Agility to multi-task and self-motivated to work independently and as part of the sales operations team.
• Work closely with sales, inventory management, marketing, and product development teams to review, resolve and respond to customers' requests.
• Identify, validate, and executive opportunities for process optimization.
• Possess the skillset to wear many hats and pay great attention to detail

Education and Experience Requirements:

• Bachelor's degree in business administration, or 4-6 years in a corporate environment, preferably in operations and with experience in leading teams
• Experience working with Amazon and knowledge in vendor central
• Knowledge and experience working with Salesforce
• Experience in Microsoft Suite of Programs with advanced skills in Excel

What you're getting into

We've got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding - for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.

You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you'll be motivated to pursue the ideal.

Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you'll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.

We are committed to diversity. Belkin is an Equal Opportunity and Affirmative Action Employer M/F/D/V. We maintain a drug-free workplace.

All candidates applying for a job in the EMEA region, please review the Applicant Privacy notice HERE

Location:

El Segundo, California