Senior Sales Support and Operations Analyst

Job Description

This is a hybrid role working partially in-office and partially from home.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

This position is responsible for providing effective support services to the organization's sales force to achieve sales objectives and drive revenue by using in-depth knowledge of company products and programs. The incumbent maintains positive relationships with internal and external contacts to achieve customer retention and may make product recommendations to clients. The incumbent utilizes broad knowledge to solve complex service issues and may provide guidance to entry level associates.

What you do

• Delivers a wide range of support functions with internal and/or external sales partners.
• Communicates by phone or written correspondence with potential/current customers or field partners to answer questions, resolve issues, and make recommendations.
• Takes lead on situations that are complex while delivering solutions and guidance to customers.
• Maintains a broad understanding of various insurance products, their features and limitations, and policy-related statements.
• Monitors processes, identifies and resolves procedural or system related problems.
• Provides guidance and training, and reviews the work of new or entry level associates.
• Creates and analyzes database reports and makes advanced rate and calculation adjustments via spreadsheets.
• Oversees sales support team workflow and makes recommendations or delegates tasks to achieve objectives.

What you bring

• Bachelor's Degree or equivalent experience required
• 1-3 years Related Experience required
• Life and Health License required

What We Offer

• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We're committed to professional development, opportunity, inclusion and diversity. Team building and collaboration are also priorities.
• A total rewards package with all the comprehensive health and welfare benefits you'd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
• Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Company Video

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