Senior Salesforce Admin

The Sr Salesforce Admin position requires an individual who goes beyond technical proficiency. Our resource will serve a key role bridging functional, business, and/or process requirements with technology product capabilities. Their depth of salesforce technology with Sales, Service and Experience Cloud expertise allows them to lead and influence both IT and internal business teams to drive the architecture, technical integration design and implementation resulting in maximum value for Q2. The person sets the direction of the technical project items and ensures execution through all project phases. The successful candidate will have a passion for enabling Q2 to operate their businesses more effectively using Salesforce, together with the implementation of leading business practices, and will seek to serve in a value-adding way as part of a team.

Responsibilities Include:

• Manage and administer multiple applications - Salesforce Sales, Service, and Experience Cloud and Salesforce Integrations

• Lead business requirements gathering and process mapping sessions, including products, complex bundles, pricing & discounting, advanced approvals, output document generation, contract lifecycle, CPQ, Partner and Customer communities, Case Routing and integrations

• Drive Key business groups in defining enhancement for key project objectives and scope

• Configure best practices to address business requirements, workflows & approvals, and related processes

• Perform hands-on technical design, solution architecture, prototyping, proof-of-concepts, and development.

• Demonstrate leadership and technical expertise by presenting custom solutions based on the Salesforce platform and ecosystem

• Development and programming to further customize Salesforce.com to meet specific use cases, including the use of high-quality source code practices, validation testing, end user testing, and complete documentation

• The ability to guide and collaborate with the teams on best practices when it comes to restrictions around the solutions and optimizing out of the box features.

• Build reports, automation, and dashboards that provide comprehensive and actionable business intelligence

• Communicate effectively with cross-functional team members and clients

• Stays abreast of leading industry trends and Salesforce best practices; builds and maintains subject matter expertise on new releases and enhancements that may benefit Q2.

• Continuing education to advance skills, which may include a combination of self-study and instructor led trainings, seminars, certifications, etc.

• Build cross-training programs (scoping, discovery, configuration, documentation, and training)

• Participate in DevOps/release management 

• Identify unused or underutilized platform features to identify business opportunities and drive adoption

• Work using Agile Methodologies

REQUIRED SKILLS:

• Bachelor’s Degree, plus 8+ year of experience or Advanced degree, plus 6+ year or equivalent work experience

• Strong Salesforce product knowledge and at least 6+ years of Salesforce Administration hands-on experience

• A proactive attitude to platform enhancements

• Able to drive business adoption of Salesforce and other applications

• Deep understanding of end-to-end business processes and best practices

• Advance design skills to meet complex business requirements 

• Designing scalable, robust, best practice solutions

• Performs IT functions such as design, evaluation, testing, debugging, implementation and integration of application programs supporting Sales, Marketing, Implementations, Finance, Legal and Support processes and operations

• Excellent relationship-building skills

• Exceptional communication and presentation skills 

• Strong knowledge and understanding of the Salesforce.com platform, eco-system and best-practices

• Ability to liaise with stakeholders at all levels, including Executive Leaders

• Translating requirements into technical solutions

• Experience in change management and governance

• Technical documentation

• Experience implementing Salesforce configuration changes

• DevOps/release management experience

• Familiarity with CPQ plug-ins strong plus

• Experience with Outreach Gainsight, Gong, LinkedIn Navigator, Conga, CLM, DocuSign strong plus

• APEX experience is a strong plus

• Implementation and configuration of Advanced Approvals strong plus

• Ability to effectively work with business Superusers, IT business analysts and project managers to ensure consistency with strategic direction

• Understanding of change management principles associated with new technology implementations

• Understanding of project management principles

• Excellent verbal, written and interpersonal skills

• Self-starter with proven ability to deliver results

Strongly Preferred:

• Certified Salesforce Advanced Administrator

• Salesforce CPQ Specialist certification

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.