Senior Salesforce Administrator

SpotHero is a parking reservation service that helps drivers find and reserve parking at  thousands of lots and garages in all major cities. We are on a mission to bring the parking industry into the future through technology. Drivers in the U.S. and Canada use the SpotHero mobile app or website to reserve convenient, affordable parking on-the-go or in advance, and parking companies rely on us to help them reach new customers while optimizing their business. We combine hard-won industry knowledge, a large parking demand and supply dataset, and solid software engineering to serve both sides of the parking market.

The Senior Salesforce Administrator implements, administers, and improves the enabling technologies used within and between the Marketplace teams (Sales, New & Emerging Business Lines, Supply Operations, Customer Service, Marketing, and Accounting), overseeing the creation of solutions for and between teams. The output of this role enables greater efficiency and effectiveness within end-users' day-to-day workflows. The Sr. Salesforce Administrator is primarily focused on Salesforce administration, though also contributes to administration of our Contact Center as a Service (CCaaS) and low-code integration and interface tools, especially but not limited to where these tools interact with Salesforce. The Senior Salesforce Administrator partners with the Senior Director, Marketplace Operations to determine prioritization of projects on the quarterly roadmap and ensures quality solutions ship smoothly and on time.

• Manage all Salesforce administration and development from architecture and solution design through system configuration–including maintenance and system upgrades/enhancements, network and system security, and data hygiene and integrity. 
• Act as subject matter expert for all workflows that leverage Salesforce, maintaining thorough documentation of both the underlying work processes and the technical specification at play
• Gather information and translate business needs into functional requirements when building new and improving existing components of the Salesforce system
• Collaborate with Sales Enablement Manager to create SFDC training modules to ensure adoption of and adherence to internal best practices by Salesforce end users
• Perform preventative maintenance and, when necessary, determine the root cause of ongoing issues, and design appropriate solutions to resolve and prevent recurrence
• Create and implement a security strategy to safeguard the Salesforce system and its data; ensure appropriate end-user and integration access levels are appropriately designed, documented, and maintained.
• Ensure the creation and maintenance of thorough, accessible technical and functional documentation for all Salesforce and Salesforce-connected solutions in the SpotHero wiki (Confluence)
• Use a criteria-based decision matrix to evaluate, select, and implement new solutions including those from within the Salesforce suite of Products as well as additional 3rd-party software solutions that integrate with Salesforce
• Continuing developing Salesforce knowledge and expertise by utilizing the Salesforce Trailhead training program and the acquire additional certifications in areas relevant to SpotHero's needs
• Provide technical guidance, training, and mentorship to more junior Salesforce Administrators

• Analytical. You pursue insights that provide thoughtful answers to complex problems.
• Motivated. You take ownership of your work and are comfortable working without a lot of direction.
• Inquisitive. Innovative and resourceful; you’re constantly looking for ways to improve upon things.
• Organized. You have great follow-through on tasks, top-notch attention to detail, and superior organizational skills.
• A strong communicator. You have exceptional listening skills and your verbal, and written communication is direct, effective, and informative.
• Scalability-minded. It is a strong positive if you've been directly responsible for efforts to build scalability into business processes and systems
• Adept with Change Management. You prepare, deploy, and provide follow-up support to individuals and teams when making organizational change.
• Collaborative. You are comfortable and successful working in partnership with multiple stakeholders to complete a task or achieve a goal.
• Security-Minded. You keep private information secure and are thoughtful when ensuring system and data access levels are appropriately set
• Technically Capable. You possess technical savvy and are comfortable identifying new ways to implement system-based solutions that improve the way we work 

• Bachelor's Degree or equivalent 
• Minimum 3-5 years experience as a Salesforce Administrator across multiple departments
• Salesforce Admin Certification (ADM201) is required, Advanced Salesforce Admin Certification (ADM211) is preferred
• Strong understanding of Salesforce best practices and functionality, with the ability to build solutions of intermediate and advanced complexity using custom apps and objects, formula fields, automations, custom interfaces, low-code automation flows, and other tools within and adjacent to Salesforce
• Proven ability to design and implement new enabling technology solutions and facilitate user adoption
• Demonstrated ability to understand and articulate complex business and technical requirements

• Basic to intermediate understanding of Database Design principles
• Basic to Intermediate understanding of leveraging REST APIs to access and use data
• Proficiency with Apex coding skills
• Proficiency with SQL

Taking a new route? Even if you don't check all of the boxes, please still apply! We'd love to meet you & hear how you can help SpotHero drive into the future.

Seeking Candidates in: 

• Chicago, IL
• Toronto, ON 

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.
• Excellent benefits – 
• In the US we cover up to 95% of Medical Premiums, 50% of Dental & Vision Premiums, company sponsored Life Insurance, 401K, and generous parental leave. 
• In Canada we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD and LTD
• Flexible PTO policy and great work/life balance – We value and support each individual team member.
• Annual parking stipend – we help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
• A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business. 

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.