Senior Salesforce Administrator

Position Summary

This role will see the successful candidate join the Enterprise Systems team as a Senior Salesforce Administrator. The candidate will report to the Enterprise Systems Manager and will work both independently as well as part of a team. This role will be responsible for managing the Salesforce environment including Sales Cloud CPQ and DocuSign CLM. This person will be a key member of the team and will design build test and configure solutions on the Salesforce platform. They will work alongside a cross functional team to ensure critical business and system processes are maintained and evolve to meet the requirements of the business.

Essential Tasks

• Salesforce configuration changes including (but not limited to): Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings mobile administration dashboards and reports.

• Manage the CPQ system's configuration rules and workflows ensuring accurate pricing discounting bundling and approvals in alignment with company policies.

• Sandbox environment management and familiarity with change sets or other deployment tools.

• Management of our Own Backup solution and disaster recovery process.

• Integrate troubleshoot and fix issues between Salesforce and other Enterprise Systems using the Celigo platform.

• Assists with the management and integration of applications with Salesforce including HubSpot JIRA SQL Server NetSuite and OpenAir.

• Support of Sales enablement tools including but not limited to Outreach Gong 6Sense LinkedIn Sales Navigator and Seismic.

• Identify and gather requirements translating into best practice scalable solutions with a focus on exceptional user experience.

• Data management using Demand Tools and integrated Salesforce tools to improve Salesforce data quality implementing rules and automation as needed.

• Experience playing a technical lead role in a Sales Operations Revenue Operations Business Operations or Business Systems team or projects.

• Proactive system maintenance including Security Reviews Release Updates Health Check and Optimizer.

• Provide exceptional end user support to business users.

• Maintain knowledge of the latest Salesforce releases and test compatibility with our environment.

• Willingness to learn and at times share with and train other members of the IT team.

• Other duties as assigned.

Preferred Skills and Experience

• BS in a technical field such as IT Engineering or Computer Science

• Proven ability to consider upstream and downstream impact for changes proposed to the Salesforce platform

• Salesforce Certified Administrator (Required)

• Salesforce Certified Advanced Administrator CPQ Specialist are highly preferred.

• Other Salesforce certifications are a plus.

• CPQ experience is a plus.

• DocuSign CLM experience is a plus.

• NetSuite experience is a plus.

• OpenAir experience is a plus.

• Ability and willingness to learn new systems and skills.

• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment.

• Excellent customer service skills.

• Excellent written and verbal communication skills.

The pay range for this position is $70000 - $85000/year; however base pay offered may vary depending on job-related knowledge geographic location skills and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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