Senior Salesforce Administrator

Utilize SF administrator skills to continuously deliver business solutions while maintaining existing functionality Salesforce 

Understand, analyze, and improve upon the business systems in place, as well as integrated applications 

Maintain and manage 3rd party applications 

Evaluate current state of role hierarchy setup and permission sets and architect a foundation that aligns with the organization's needs

Develop and create customized reports and dashboards in Salesforce 

Manage and set best practices for administration of users, profiles and roles, customization of objects, fields, record types and page layouts in Salesforce 

Act as a SME in the discovery and investigation of critical production problems 

Support custom objects, formulas, validation rules, workflows, flows, process builder, approvals, and assignment rules 

Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets 

Act as the point of contact for all the teams in terms of schedule, deployment, and process to be followed 

Communicate release details, expectations, and schedules to the business as required 

Keep up to date on CRM releases (patches, upgrades,), CRM news and industry information 

Perform daily administration of data manipulation tasks such as data loading, merging of duplicates, ownership, and task assignments 

Maintain user roles and profiles, security settings, access settings (User Profiles, Role Hierarchy, Sharing Rules, and Security) 

B.A./B.S. or equivalent degree

5+ years' experience implementing, configuring, and administering Salesforce 

Strong experience with Salesforce Sales Cloud, Salesforce CPQ. 

Competency with Salesforce automation, including building flows, process builders, workflow rules and formula fields

Strong understanding of permission sets, role hierarchy

Experience managing, triaging, and resolving user-submitted issues via an internal ticketing system(s) 

Data management to improve Salesforce data quality, implementing rules and automation as needed 

Ability to translate business requirements into technical solutions, clearly document technical requirements and solutions being configured 

Responsiveness to internal business partners and a strong sense of urgency to address issues that impact end-users 

Expertise with release management tools and concepts (change sets, gearset, ownbackup , Copado, etc.) 

Strong understanding of relational databases and data integration tools; capable of using ETL tools, Data Loader, and manipulating data for load in Salesforce 

Experience in managing the integration of applications connected to Salesforce.com, including but not limited to Salesforce CPQ, Marketo, DocuSign, Conga, etc.

Experience with implementing Salesforce is a plus