Senior Salesforce Administrator

OVERVIEW

Alera Group is looking for a highly motivated and skilled Senior Salesforce Administrator to join our team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what you're looking for, this is your chance to be part of an amazing organization!

Alera Group is an independent, national insurance and financial services firm created in 2016 through a merger of 24 like-minded, high-performing, entrepreneurial firms. Our founding firms worked together to leverage powerful relationships, industry expertise and resources with the goal of elevating the client experience.

The Senior Salesforce Administrator will be responsible for the day-to-day administration of Alera Group's Salesforce CRM, Marketing Cloud, and various Sales Enablement Tools including ZoomInfo, Engage, and Linked In Sales Navigator. You will work closely with our Senior Business Analyst to support the end users and configure applications to meet their business needs.

RESPONSIBILITIES

• Hands on configuration of all new and existing Salesforce features including user management, security, custom objects/fields, page layouts, validation rules, flows, lightning pages, managed packages, etc.
• Hands on data management - including exporting/importing data as appropriate, managing duplicate records; identify, debug, and develop improved data interfaces and integrations with other systems
• Partner with our internal Business Analyst to intake, size, prioritize, and solution business requests
• Design, test, and maintain solutions that meet or exceed business needs
• Support the technical administration and integration of Salesforce CRM with Sales Enablement and Marketing Tools including Marketing Cloud, ZoomInfo, Engage, Salesloft, LinkedIn Sales Navigator, Outlook, etc.
• Keep up to date with Salesforce releases, features, and best practices

QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, or related disciplines is preferred.
• Salesforce certifications including Salesforce Admin, Advanced Admin, and Platform App Builder, preferred.
• 5+ years of experience in administering Salesforce CRM
• In-depth knowledge of Salesforce Sales Cloud
• Familiarization with Marketing Automation Tools (Marketing Cloud / Pardot) and integration with Salesforce CRM
• Familiarization with Sales Enablement Tools and Salesforce CRM integrations including ZoomInfo, LinkedIn Sales Navigator, and Sales Outreach Tools such as ZoomInfo Engage, Salesloft, etc.
• Familiarization with Salesforce Support Processes and Tools including Elements.Cloud
• Expertise with Software Development Life Cycle (SDLC)
• Expertise with Agile, Waterfall, and Hybrid Methodologies
• Knowledge of Marketing Cloud, FSC, Service Cloud, Experience Cloud - preferred
• Insurance Brokerage Industry Experience - preferred
• Active involvement in the Salesforce Trailblazer Community - preferred
• Must be authorized to work in the U.S. without company sponsorship

Personal Attributes

• Highly effective collaborator, willing to explore ideas and align with our internal Business Analyst to share knowledge and solutions for stakeholders
• Willingness to learn new Salesforce related functionalities and dig in when needed
• Excellent listening skills as well as both verbal and written communication skills
• Ability to communicate effectively with all levels of management
• Ability to work effectively in a remote environment with camera enabled
• Domestic travel of 10% will be expected

BENEFITS

We offer comprehensive benefits to employees, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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