Senior Salesforce Administrator (Boston)
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Salesforce and sales systems are critical to the overall success of Klaviyo and the Systems Analyst will play an important role in ensuring the effectiveness of those systems. You are a creative mind, with attention to detail, who has an interest in working on projects that create scalable solutions for complex business issues.
Our Sales team and other teams that use Salesforce are growing rapidly; you will work on projects that affect 500+ users. The person who would best fit this role is highly collaborative, organized, and can thrive in a fast-paced environment. This hire will report to the Business Systems Manager.
How You Will Make a Difference
- Partner with Business Development leadership, Operations Specialists, and other subject matter experts to gather requirements and configure enhancement requests for Salesforce and other Sales systems
- Manage configuration in Salesforce, such as flows, approval processes, and validation rules that align with Sales processes
- Configure and maintain systems that integrate with Salesforce, such as LeanData and Outreach
- Plan, implement, and maintain systems projects, coordinating cross-functionally and with vendors as required
- Help users troubleshoot system issues, and refine tools and processes to maximize efficiency of our system
Who You Are
- 3+ years of Salesforce Administration experience
- Experience with additional tools such as LeanData, Outreach, Gong, etc. preferred
- Salesforce Administrator Certification (required), Platform/App Builder preferredÂ
- Experience working in a fast-paced environment
- BA/BS Degree
- Located in the greater Boston, MA area.
#LI-Hybrid
Get to Know Klaviyo
Klaviyo is a unified customer platform that gives online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale. With Klaviyo, brands can combine unlimited customer data with more than 250 native integrations to automate personalized email and SMS communications that make customers feel seen. Klaviyo makes it easy—no need to start from scratch, piece together multiple platforms, or rely on third-party marketplaces and ad networks. From mom-and-pop shops to established companies, innovative brands like Unilever, Living Proof, Solo Stove, Citizen Watches, and more than 90K other paying users leverage Klaviyo to acquire, engage, and retain customers—and grow on their own terms. Learn more at klaviyo.com.
Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here . Additional information regarding benefits can be found at klaviyorewards.com.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Date Posted
04/12/2023
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