Senior Salesforce Application Support Analyst (US - On-Site)

Location: United States (On-Site) – PST working hours required

*Must physically reside within one of the following cities and/or state(s): Atlanta GA, Austin TX, Boston MA, Chicago IL, Dallas TX, Denver CO, Detroit MI, Los Angeles CA, Miami FL, New York NY, Pittsburgh PA, Reston VA, Seattle WA, Washington DC, Montreal, Ottawa, Toronto, Vancouver

Salary: $90,000 - $110,000 annually + 10% bonus, DOE

*This position is not eligible for relocations.  All positions must reside within the country listed within this job description.

About the Role:

Applied Value Technologies is seeking a Senior Application Support Analyst to assist in the delivery of our mission and business critical application services with internal customers. Reporting into Managed Services Department, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of our Production Support Organization and requires a diverse and flexible skill set for supporting a wide range of applications within our client’s Commerce Engineering products portfolio. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and AVT is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

We are looking for someone who:                                                                                                                               

• Analyze and Support Service Request in the technologies you will be facing
• Perform small enhancement CRUD Operations and additional administration tasks if required
• SFDC Support
• Application Support and Maintenance services involving L1+ support activities
• Ticket triaging
• Service Request Management
• SOP Based Support Services (wherever feasible) which includes knowledge management
• Basic to moderately complex administration and configuration issues in SFDC
• Service requests on basic tickets raised by users (CRUD Operations)
• View Setup and configuration management from users. profiles, roles, etc.
• Proactive monitoring for batch jobs
• Permission set and territory management
• Creating records
• User Provisioning, complex report generation, data fixes

We want someone who is:

• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Actively investigating to get relevant information
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Some stuff you need:

• Bachelor's degree in computer science, information systems or equivalent experience
• 6-8 years' experience with Salesforce administration, support, and configuration
• Hands on Service Cloud and Omni Channel experience
• MuleSoft Middleware familiarity
• Analyzing and solving complex problems
• Effectively prioritizing conflicting demands
• Management within multiple deadlines and delivering multiple projects at once
• Communicating across functional boundaries and/or globally (24/7 production support experience)
• Experienced with working both independently and in a team environment
• Salesforce Service Cloud Consultant Certification (Required)
• Familiarity with SOQL and APEX triggers

Nice to have: 

• Salesforce Marketing Cloud Consultant Certification 
• Advanced Level SFDC Administrator Certification
• Hands on MuleSoft experience
• Knowledge and demonstrable experience with Visualforce and MulesSoft

A little bit about us: 
 
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

We’ve got you covered:

• Unlimited Paid Leave Policy after 90 days  
• Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents 
• 100% Employer-paid Dental & Vision benefits for employees & dependents 
• 100% Employer-paid Life, STD, and LTD benefits 
• 401(k) plan with match up to 4% 
• 100% paid parental leave up to 16 weeks 
• Up to $1200 Learning & development allowance annually  
•  Up to $1200 monthly Health & Wellness stipend annually 
• Up to $2000 Employee referral program 
• 12 paid annual holidays

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.