Senior Salesforce Consultant, Marketing Cloud

West Monroe is searching for a Salesforce Marketing Cloud expert to join our team as a Senior Consultant. In this role, you’ll collaborate with clients to establish the project vision, analyze business requirements, design Salesforce solutions, manage projects and lead Salesforce implementations.

Responsibilities:

• Guide and deliver Salesforce Marketing Cloud (SFMC) implementations on the Enterprise level
• Engage with clients to assess their current sales and marketing technologies
• Lead business process review sessions to identify user stories/requirements 
• Lead Salesforce solution design sessions from the identified user stories/requirements
• Responsible for the build activities via the configuration on the Salesforce Platform 
• Facilitate business process reviews to identify client requirements and processes.
• Facilitate unit, system and end-user testing
• Support end-user training and documentation
• Manage project status, timelines, risks for overall project or individual workstream

Qualifications:

• College degree, or equivalent experience required
• Minimum of 3-5 years experience in Salesforce consulting preferred
• Experience in the Marketing Cloud ecosystem (Email Studio, Journey Builder, Mobile Studio (push, SMS), cloud pages, Ad Studio, Interaction Studio, Datorama etc.)
• Understanding of data dependencies and design for Marketing Cloud journeys and campaigns
• Proficient in the process areas supporting either the Sales, Service or Marketing functions (Lead to Quote, Inquiry to Resolution)
• Proficient at leading requirements and design sessions for client stakeholders across the areas of Sales, Service or Marketing
• Proficient at managing status, timeline, and risks at the program or workstream level
• Experience on the Salesforce Platform related to Sales Cloud, Service Cloud, Marketing Cloud, Field Service, CPQ, eCommerce, and/or Communities
• Proven ability to work well independently and within a team environment
• Proficient in documenting requirements and solution design deliverables
• Excellent client-facing and oral communication skills
• Ability to travel to client-site 30-50% (post-COVID)

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