Senior Salesforce Developer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Salesforce Developer in India.

This role is ideal for a highly skilled Salesforce expert who thrives in complex, multi-system environments and enjoys building scalable solutions that directly impact customer experience and operational efficiency. You will play a key role in designing and enhancing Salesforce-based architectures that power contact center operations and customer engagement journeys. Working closely with business and technical stakeholders, you will contribute to shaping the Salesforce roadmap and delivering innovative, AI-enhanced solutions. The environment is fast-paced, collaborative, and highly focused on automation, integration, and continuous improvement. You will work on advanced cloud and AI-enabled technologies that optimize agent performance and customer interactions. This position offers the opportunity to influence enterprise-level systems while driving measurable business impact.

• Design, develop, and implement scalable Salesforce solutions supporting contact center operations, including agent productivity, customer engagement, and workforce management.
• Translate business requirements into detailed technical designs, ensuring alignment with SDLC best practices and system architecture standards.
• Build and maintain integrations between Salesforce and contact center platforms such as TalkDesk, Genesys, Assembled, and RingCentral to ensure seamless data flow and real-time insights.
• Develop automated workflows to optimize call routing, scheduling, performance tracking, and quality assurance processes.
• Leverage AI/ML technologies to enable predictive routing, forecasting, sentiment analysis, and intelligent customer interactions.
• Enhance existing systems and processes to improve customer experience, operational efficiency, and cost effectiveness.
• Collaborate with cross-functional teams including engineering, operations, and business stakeholders throughout design, development, testing, and deployment phases.
• Ensure data integrity, system performance, and ongoing support of Salesforce and integrated platforms.
• Implement continuous improvements through innovative solutions and automation strategies.
• Support advanced AI capabilities such as chatbots, conversational AI, and agent assist tools to improve customer and agent experiences.

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Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of hands-on Salesforce development experience using Apex, Lightning (LWC/Aura), APIs (REST/SOAP), Visualforce, and web technologies (JavaScript, HTML, CSS, XML, JSON).
• Strong expertise in Salesforce Service Cloud and Sales Cloud, especially within contact center environments.
• Proven experience integrating Salesforce with external systems such as telephony or CCaaS platforms (e.g., TalkDesk, Genesys, RingCentral).
• Deep understanding of Salesforce architecture, including CTI, Omni-Channel, Managed Packages, OAuth2, caching, and asynchronous processing.
• Experience with CI/CD tools such as GitHub, Bitbucket, Jenkins, ANT, or similar platforms.
• Salesforce certifications (Platform Developer I/II required; Service Cloud Consultant preferred).
• Strong understanding of contact center KPIs such as FCR, AHT, CSAT, and abandonment rate.
• Experience leading technical projects end-to-end with strong ownership and delivery focus.
• Excellent communication skills and ability to collaborate with both technical and non-technical stakeholders.
• Exposure to AI/ML integration in Salesforce (chatbots, sentiment analysis, routing automation) is a strong plus.

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Benefits:

• Competitive compensation package aligned with experience
• Remote-friendly or hybrid work flexibility depending on team requirements
• Health insurance coverage and wellness support
• Opportunities for learning, certifications, and professional development
• Exposure to advanced Salesforce, AI, and cloud-based technologies
• Collaborative, innovation-driven work culture
• Career growth opportunities within large-scale enterprise systems