Senior Salesforce QA Engineer

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

• • Review business requirements and functional specifications and use that information to create detailed test cases. 

  • Execute a blend of manual, exploratory, and automated testing, and document defects, working with the development team to ensure that they are resolved in a timely manner 

  • Conduct regression testing after defects have been resolved, and document results. 

  • Participate in UAT to validate that the solution meets business requirements. 

  • Verify data migration and integration of Salesforce with other systems. 

  • Create and maintain test data. 

  • Identify and implement process improvements to improve the overall quality of the Salesforce solutions 

  • Continuously monitor new release features in Salesforce and suggest changes if they add value to the overall solution 

    

  Qualifications: 

  • Minimum of 5 years of experience in Salesforce testing, with emphasis on Sales Cloud, CPQ and other GTM Technologies 

  • Strong understanding of testing methodologies and the software development life cycle 

  • Strong experience with Salesforce automated testing tools such as Provar, Copado 

  • Strong understanding of Salesforce capabilities 

  • Strong understanding of permissions and sharing model of Salesforce 

  • Proven experience working in Agile development methodologies 

  • Strong problem-solving skills and ability to work in a fast-paced environment 

  • Strong interpersonal, written and verbal communication skills 

  • Salesforce certifications (e.g. Administrator) is a plus 

  • Prior experience in the GTM Systems area for a SaaS software industry is required 

  • Understanding of end-to-end Lead to Revenue processes 

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.